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Careers

Dollar Shave Club is Hiring!

Dollar Shave Club is a rocketing men's lifestyle brand and e-commerce company on a mission to change the way men address their shaving and grooming needs. From our BS-free razor subscription, to our Shave Butter chemistry, to tomorrow’s cutting edge user experience – we’re dedicated to inventing smart products to make guys’ lives better and easier. We have an exploding member base to show for it and are backed by top tier VC funds.

We work in an open-air historical building in sunny Venice, CA – minutes from the beach. Our culture is original, creative, and cool. We offer competitive benefits and compensation to qualified candidates.

Available positions:

Send an email and resume to: careers@dollarshaveclub.com

Business Intelligence Analyst

Overview:

We’re seeking a Business Intelligence Analyst to work directly with the Director of Analytics to develop, maintain and evolve quantitative reporting across the organization. If you like working with numbers, finding ways to correlate user action to data, building reports that truly deliver insight and perspective, and seeking out new trends and opportunities for DSC to pursue, this is a position that you will enjoy.

The Ideal Candidate:

At Dollar Shave Club, analytics sits at the intersection of Marketing, Product Development, Technology, Member Services, Operations and Finance - in other words, at the hub of our business. You are a self-starter, independent and excited to get your hands in the data and guide our teams through insights that they may convert into action. You are a highly analytical, structured thinker with advanced problem-solving skills.

Responsibilities:

Front Line:

  • Work with internal teams to define reporting and analysis requirements
  • Work with our top-notch Tech team to extract, transform, load data from various sources
  • Work closely with the Marketing and Product teams to run and optimize A/B tests
  • Innovate new ideas to increase the efficiency of the business

High Attention to Detail:

  • Create and maintain recurring reports using Looker, MySQL, and Redshift
  • Manipulate, analyze, and interpret data and draw relevant and actionable insights based on data trends
  • Identify inconsistencies and ensure accuracy of data

Skills and Experience:

  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment
  • A “get it done” attitude and approach to the job
  • 3+ years of experience working with RDBMS such as PostgreSQL, MySQL
  • Degree in Math, Statistics, CS, or related field
  • Synthesize large sets of data from multiple sources
  • Strong work ethic, track record of high productivity
  • Experience coding in Python or R
join the club

Manager, Strategic Analysis

Overview:

Dollar Shave Club (DSC) is looking for a stellar Manager within our Strategic Analysis team. You will be a key partner with the Dollar Shave Club marketing teams to help understand and improve the economics and financials associated with our subscription model and key growth initiatives.

The Ideal Candidate:

You are beyond a “number cruncher” - you are one who thinks strategically about the business and how we make smarter investment choices. You are able to view the big picture while having an exceptional detail-oriented focus. You understand what it takes to provide tangibles in the world of analytics. You thrive on providing accuracy, precision and best practices to make our business more efficient. Your friends would say that you are internally motivated, a self-starter and are able to seize opportunities with minimal direction.

Responsibilities:

Financial Guidance

  • Deliver quantitative analysis and modeling to support our Marketing teams
  • Guide DSC’s understanding of marketing ROI and opportunities (including initial take-rates, repeat purchases, pricing and impact of cannibalization and churn)
  • Provide understanding to the economics and drivers of CPA & LTV

Strategic Analysis and Insights

  • Analyze and quantify the impact of marketing initiatives on customer LTV
  • Identify ROI of initiatives that reduce subscriber churn
  • Develop models and insights that maximize KPIs and highlight opportunities
  • Translate the results of an analysis into easily understood insights and recommendations

Skills and Experience:

  • 3 - 4 years experience as an analyst in a quantitative analysis role
  • Ability to synthesize large sets of data from multiple, seemingly unrelated sources and enjoy the process
  • Bachelor Degree in a related field
  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment
  • Strong proficiency with Excel and databases required
  • A “get it done” attitude and approach to the job
  • Strong work ethic and track record of high productivity
  • Strong written and verbal communication skills
join the club

Manager, Financial Planning and Analysis

Overview:

Dollar Shave Club (DSC) is looking for a Finance Manager for our newly created FP&A/Corporate Finance team. If you are passionate about our business (what we stand for and how we delight our members) and want to be part of the team that will shape the financial strategy for the Company... then keep reading!

The Ideal Candidate:

You enjoy predicting the future through awesome financial modeling skills. You‘ve reached expert level in excel and have a base level knowledge in terms of data querying and have a great attention to detail. You think creatively and have a sharp analytical mind. You are passionate about FP&A and driving the planning cycle cadence for the company. You are a team player (in and outside finance) and have the ability to develop great business partner relationships. You are a self-starter, results driven professional. You get things done!

Responsibilities:

Shaping the future of FPA at DSC

  • Help establish the systems, processes, tools and infrastructure for FP&A to support the company‘s growth.
    • Financial Planning:
    • Help lead DSC financial planning cadence both short and long term (quarterly forecasts, 3-year strategic plan, BOD reviews, etc).
    • Manage the process within finance and help the organization contribute to it.
    • Build and maintain the financial model that links P&L/BS/CF
    • Forecasting:
    • Take revenue forecasting and financial modeling to the next level. Understand the KPIs that truly drive our topline and synthesize these into revenue/cost financial models that provide an accurate line of sight into the future at the right level of detail.
    • Help set goals and objectives for those KPIs and build a reporting platform to track success.
    • Analytics:
    • To Help unlock value by leveraging data analytics. Scrub through trends and facts to come up with insights and ‘a-ha‘ moments that help either grow revenue or scale costs.
    • Communicate:
    • To Communicate the state of the business (the “what” and the “why”) to key audiences in the organization. This can range from a recurring weekly update on revenue performance to presenting your findings to an exec audience to contributing to the delivery of a presentation to the BOD.
    • Presentations are substantial, tailored to the audience, impactful and professional.
    • Partner:
    • Become be a trusted business partner to key leaders and cross-functional teams in our organization. In this role you will be partnering with senior leaders to learn their business and help them be successful.

    Skills and Experience:

    • Bachelor Degree in quantitative or business field (finance, economics). MBA or CFA a plus.
    • 2-3 post MBA (or 5-7 years total) professional experience in related industry (management consulting, i-Banking, Ad-Tech/Digital Media). Prior experience in subscription-based models, e-commerce or internet/digital B2C a super plus.
    • Strong proficiency with Excel a must. Entry-level database query language a strong plus.
    • Ability to synthesize large sets of data from multiple, seemingly unrelated sources and enjoy the process.
    • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment.
    • A “get it done” attitude and approach to the job.
    • Strong work ethic and track record of high productivity.
    • Strong written and verbal communication skills
    join the club

    Head of Recruiting

    Overview:

    Dollar Shave Club (DSC) is looking for a top-notch Head of Recruiting. You will partner with DSC's Chief People Officer to source and recruit the best talent to one of America's hottest, most watched young companies.

    The Ideal Candidate:

    Our people are our greatest inspiration and advantage and you will find the next great members of our team, welcome them, and set them up for success. You are a rising star in recruiting circles; you are relentless in your pursuit of great talent! Your authenticity mixed with resourcefulness are what makes you a success. You've conquered sourcing, interviewing, evaluation and selection, and now you are ready to set up your own shop. You want to demonstrate just how impactful great recruiting can be to business results. You love what you do and you recognize that you are on the front-line of brand ambassadorship for an incredible brand.

    Responsibilities:

    Learn the business and appreciate what makes DSC tick

    • Business Knowledge: To represent DSC to the best candidates, you need to understand the Vision, strategy and culture of the organization and the ins and outs of the business
    • Brand Ambassadorship: Our employment brand is key to attracting the best talent, and you will be one of our frontline brand ambassadors - sharing the DSC story and value proposition

    Partner with our amazing leaders to define the perfect role and talent profile

    • Role Requirements: Understand the needs of the team and build a compelling job specification and candidate profile to make sure you find the perfect match
    • Posting and Positioning: Ensure that our roles are positioned well in the marketplace and posted anywhere the best talent will find them
    • Vendor Management: Manage external recruiters when we need to leverage their expertise for specialized or unique searches

    Get the best talent to join one of the hottest companies

    • Sourcing and Recruiting: Lead DSC's recruiting efforts, taking responsibility for candidate sourcing, screening, and presentation of the best candidates to the hiring manager
    • Interviewing: Work with hiring managers and the People Team to coordinate interviews, ensure candidates have a positive experience through the process, and follow up
    • Closing: Craft the best mutually beneficial offer for both the business and the candidate and close the deal!

    Make it a great experience at DSC

    • Recruiting capability: Establish a robust recruiting practice at DSC, making recruiting a continued competitive advantage for the company - establishing best practices and building strong interviewing, selection and on-boarding capability across the business
    • On-boarding: Make sure that the team is ready to welcome newbies with open arms when they arrive
    • Continuous Improvement: Get feedback on the process, check in with our new team members at regular intervals, and make improvements to our recruiting and on-boarding process so that it gets better every time

    Skills and Experience:

    • A "get it done" attitude and approach to the job - doing what it takes to move the company forward
    • Curious and confident - knows the latest industry trends and where to find the best talent in their fields
    • Ecommerce or Consumer Goods experience a plus
    • 7+ years of admirable experience as a recruiter - other recruiters are intimidated by your skills
    • An engaging, authentic and fun personality - no smarmy sales pitches
    • A conversation and relationship builder with strong written and verbal communication skills
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    Media Marketing Manager

    OVERVIEW:

    Dollar Shave Club (DSC) is looking for a champion Media Marketing Manager who will be responsible for driving integrated media strategy, planning and execution with a primary focus on TV, Radio, Digital Audio, Podcast and Video. This manager will also play a heavy role partnering with internal stakeholders in forecasting, planning, measurement, attribution and more.

    THE IDEAL CANDIDATE:

    You are a rising star in the media realm who’s looking to break free from the agency model and apply your talents to the client side. You yearn for that additional context when putting together your plans. Are you ready to be a decision maker and make an impact? You eat, breathe and sleep media because without it, you would be lost. You geek out with audience insights, indexes, GRPs, reach & frequency and attribution (but you’re actually super cool).

    RESPONSIBILITIES:

    Audience Research, Planning & Execution

    • Collaborate with marketing & research teams on customer segmentation strategy and planning to understand key focus segments.
    • Own audience identification and deeps dives establishing key opportunity subsets for testing within media within various campaign periods.
    • Work within specific research tools such as MRI to build out target profiles and customer journey mapping.

    Media Strategy, Planning & Buying

    • Create thoughtful insight based integrated campaigns for DSC that focus on both brand and response.
    • Develop integrated media objectives and strategies to provide innovative and appropriate media recommendations.
    • Work with team on mix modeling, balancing what channels to use and at what percent of budget for maximum reach and frequency but also efficiency.
    • Point manager within Mass Media channels: Radio, Podcast, Digital Audio, TV, Digital Video, Print, Outdoor and more.
    • Own 360 campaign planning and documentation for the company; bridging media, PR, social, digital and more into one look at the customer.
    • Create and deliver presentation and plan templates and documents to help sell through campaign plans to appropriate business owners and senior leadership.
    • Be the creative conduit through partnering with internal agency, marketing team and agencies to guarantee consistency in market.

    Agency Management

    • Co-manage various agency buying and strategy relationships for TV, Radio and Podcast advertising.

    Attribution

    • Work with Marketing, Analytics teams and Finance to implement a solution that improves the overall efficiency, impact and measurement of our media investments.
    • Key stakeholder in new subscriber attribution modeling, specific focus on mass media.
    • Drive to align program and channel level KPIs based on the role of each channel.

    Qualifications:

    • Bachelor’s degree, preferably in marketing or advertising.
    • 3 to 5 years prior offline and online mass media agency or client side media strategy and planning experience.
    • Proven analytical ability and quantitative skills, with strong Excel capabilities.
    • Proven track record developing and executing multi-channel marketing strategies.
    • Proficient in analytical tools for web, advertising, media attribution, media planning and more.
    • Experience in MRI and media research tools.
    • Understanding of audience metrics in media, GRPs, reach and frequency and more.
    • Good people skills – ability to work in a highly collaborative environment.
    • Extremely detail oriented.
    • Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multitask and implement high priority initiatives.
    • Direct Marketing experience is a plus.
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    Brand Manager

    OVERVIEW:

    Dollar Shave Club (DSC) is seeking a rocketing Brand Manager to join us on our mission to change the way men address their shaving & grooming needs. The Brand Manager will lead the growth and profitability of our non-razor brand(s). This self-starter will be responsible for the concepting, delivery, launch, analysis and optimization of innovative DSC products and marketing strategies.

    THE IDEAL CANDIDATE:

    You are a fiery brand marketer who is highly analytical, collaborative and a creative problem solver. You're a natural leader who will establish a clear vision and rally partners and cross-functional teams to achieve it.

    RESPONSIBILITIES:

    • Evaluate opportunities within existing portfolio as well as market trends to recommend new products to add to our lineup
    • Identify product concept & positioning to develop messaging and creative strategies
    • Establish consumer insights and deep knowledge of segment perceptions, habits and barriers to purchase
    • Develop and leverage segmentation systems to more effectively target and message prime prospects
    • Regularly collect and review consumer feedback, industry best practices and market conditions to develop actionable marketing insights
    • Lead growth and profitability through innovative test and optimize marketing approach
    • Build integrated go to market strategy based on ROI analysis, including heavy emphasis on digital marketing
    • Set, monitor and exceed monthly, quarterly and annual brand revenue goals
    • Constantly monitor and measure campaign performance for continual testing and optimization
    • Generate and champion initiatives, partnerships and campaigns that support the delivery of the brand promise
    • Maintain brand identity and consistency

    QUALIFICATIONS AND REQUIREMENTS:

    • Bachelor's Degree
    • 3 to 5 years of B2C experience & CPG brand management experience
    • Proven strategic thinker with excellent analytical capabilities
    • Digital marketing and/or CRM expertise a plus
    • Solid planning and budgeting skills
    • Ability to thrive in a fast-paced, entrepreneurial, high-energy environment that requires ability to multi-task

    To apply, send your resume and compelling introduction using the button below.

    join the club

    Warehouse Supervisor

    Overview:

    Dollar Shave Club (DSC) is looking for a motivated and vibrant Warehouse Supervisor. You will be one of the team captains to our DSC fulfillment team, providing leadership and coordination of key tasks that will keep our warehouse nimble.

    The Ideal Candidate:

    You are someone who is looking to join a collaborative team to develop and strengthen the West Coast warehouse through rock-solid process and people management. People want to work and learn from you.

    As part of the leadership team, you will provide overall direction, coordination and evaluation of the team - continually maximizing productivity. You are someone who will exceed expectations, both on throughput and accuracy. This position is not for the faint of heart, it is fast-paced, chaotic and exciting!

    Responsibilities:

    Collaboration and Development

    • Backbone of our Warehouse: Provide guidance and training in all functional areas, including order handling, wave management, shipping, receiving, warehousing, cycle counting, and material handling.
    • Best in Class: Working with all members of the Warehouse team to be their partner and guide them to best practices. To be sincere and passionate about building a strong and successful warehouse through people management and process.
    • Gets Shit Done: Assist in organizing and lead projects to maintain highest levels of accuracy, throughput and efficiency. Have an ability to think outside of the box to manage people and streamline processes.
    • Troubleshooter: Evaluate receiving and shipping complaints to find the cause, help resolve the issue, and prevent reoccurrence.
    • Go-getter: Handles additional tasks necessary to fulfill the needs of the company.

    Skills and Experience:

    • A “get it done” attitude and approach to the job
    • An experienced rally point, you are someone people want to work with and for
    • Customer focus and a cool, easy-going personality
    • Strong work ethic and track record of high productivity
    • Demonstrates excellent communication skills at all levels
    • Minimum of 1 - 3 years in a Leadership / Supervisory role
    • Hands on experience with warehouse automation
    • Strong technical skills and ability to apply technology to improve efficiencies within the warehouse
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    Finance Intern

    Overview:

    Dollar Shave Club (DSC) is looking for a motivated Intern to work with our Finance team.

    The Ideal Candidate:

    Looking for an opportunity to make a difference and get hands-on experience on a fast-moving finance team. Eager to build your knowledge of SOX compliance and Accounts Payable. You are ready to put your numbers knowledge to good use, pay attention to the details, and collaborate with an awesome team.

    Responsibilities:

    The Experience:

    • Learning and developing your career to help support the business.
    • You will be processing invoices from collection to payment.
    • Collecting and organizing backup in compliance with SOX laws.

    Skills and Experience:

    • College student or first year graduate
    • Finance / Accounting / Business Degree preferred
    • Can work up to 30 hours
    • Strong proficiency with Excel and databases required
    • A “get it done” attitude and approach to the job
    • Strong work ethic and track record of high productivity
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    Manager, Marketing Research

    Overview:

    Dollar Shave Club (DSC) is looking for a highly motivated Marketing Research Manager (with a wry sense of humor) to help manage our consumer and market research efforts. This individual will lead innovation research, using consumer and member attitudes, behaviors and preferences to help drive product development, positioning and consumer targeting decisions. They will be responsible for the development, execution, & analysis of research conducted, including surveys, focus groups, marketing validation testing, usability testing and more.

    The Ideal Candidate:

    You are a passionate marketer, who is highly analytical, experienced in statistical analysis and is well- versed in survey writing and research methodology. Your attention to detail and creative problem-solving skills are inimitable.

    Responsibilities:

    Marketing Research

    • Help identify future growth opportunities, unmet consumer needs and market whitespace through new products, new segments or marketing positioning
    • Determine best research methodology to achieve and enhance research objectives
    • Identify innovation opportunities & recommend optimizations from insights gained from research analysis
    • Designing qualitative and quantitative research plans for products in all stages of the product development process
    • Develop recruitment criteria and assist in the recruitment of research participants
    • Program online surveys using popular survey software
    • Coordinate marketing campaigns like customer satisfaction measurement and ratings and reviews to drive key business metrics

    Research Analysis & Subscriber Analytics

    • Compile, analyze, and interpret research data
    • Perform statistical analysis
    • Develop research summaries to educate audiences ranging from the executive team to the entire organization
    • Compile and analyze brand and subscriber marketing metrics including revenue, satisfaction and subscription metrics to inform research approach and identify new research opportunities

    Qualifications

    • Bachelor’s Degree, Business or Market Research
    • 3-5 years of marketing experience
    • Prior market research experience a plus
    • Strong analysis skills
    • Interpretive skills – ability to understand the data and draw conclusions
    • Proficiency in Excel, Word and PowerPoint
    • Ability to conduct/interpret multivariate analysis
    • Experience in research programs like Survey Monkey, SPSS, etc., a plus
    • Must have traits: analytical, agile, collaborative & fun

    To apply, send your resume and a compelling introduction using the button below.

    join the club

    Receptionist

    Overview:

    Dollar Shave Club (DSC) is looking for a bright and energetic Receptionist to greet and welcome our guests. This role is responsible for initial guest experience at our new office in Marina Del Rey as well as working along with the People Team to maintain safety and ease in the work place.

    The Ideal Candidate:

    You are eager and happy to greet and guide guests, help them get situated as they arrive. You’re reliable and think on your feet. You’re organized, responsible, responsive and a great communicator. No job is too small for you to help out with. You are a team player and you are always up for a challenge.

    Responsibilities:

    Greeting and Welcoming

    • Ensure all guests are greeted, signed in and given a comfortable place to wait upon arrival
    • Inform employees of the arrival of their guests & if appropriate guide guest to specific meeting room
    • Maintain a neat and orderly reception desk with supplies in order to sufficiently greet guests with water, snacks, and company shwag
    • Stay updated on the calendar of guests and conference rooms

    Organization and Communication

    • Create an easy and welcoming environment for each guest as you’ll be the first face of Dollar Shave Club that guests and employees encounter
    • Communicates with teams when they’re expecting candidates, guests or vendors to arrive
    • Daily collection and distribution of incoming mail

    Miscellaneous

    • Basic security enforcement; you’ll be a DSC gatekeeper
    • Assist with People Team programs and tasks
    • Works closely with facilities manager to coordinate deliveries

    Skills and Experience:

    • 1-2 years of experience in an assistant, receptionist or customer service role
    • Strong communication skills, both written and verbal
    • Thrives in a fast paced, creative work environment and considered a great team player with a can-do attitude
    • Highly adaptable and willing to go with the flow and be “quick on your feet”
    • Able to prioritize tasks and work independently with minimal supervision in a fast–paced environment
    • Basic Mac/PC and Internet proficiency
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    Senior Project Manager

    Overview:

    Dollar Shave Club (DSC) is looking for an energetic Senior Project Manager - a whiz to manage creative projects across internal agencies including Digital Product, Marketing, Engineering, PR, Product Development, Member Services and Content. This person will work closely with the CCO, VP of Design and all departments to prioritize and manage Design Projects and manage resourcing and timeline needs. This person will report to the Chief Creative Officer who oversees the Design and Digital Product department.

    The Ideal Candidate:

    You are a person who can see the long-term big picture as well as the tiny brush strokes it takes to get to the end goal. You will play a key role in developing internal processes and relationships across the varying departments as well as managing the Design team's projects and resourcing needs. Your super powers are transforming big goals into purposeful action and playing air traffic control across many tasks. We need you to power punch our objectives and transform them into manageable plans that align with future needs & projects. Your ability to strategically and productively make things happen on-time and in-scope comes naturally to you.

    Responsibilities:

    Steward all major design projects within the DSC Roadmap

    • Prioritization - Work closely with the CCO and VP of Design to manage key Design priorities with a short and long term view of projects that are immediately in the works (day-to-day work) and projects that are coming down the pipe
    • Internal Resource Management -  Manage the internal Design team's work flow, bandwidth, timelines, creating and managing new processes when needed
    • Facilitate Discussion  Facilitate a creative environment to explore possibilities and define key next steps and milestones to get to the larger picture project
    • Project Management - Partnering with required departments and resources to plan, manage, execute projects in accordance to set timelines and budgets.  Projects include digital products, marketing initiatives (emails, campaigns, social media), Content initiatives (blog) and physical product art (i.e. Boogie's product line launch)
    • Maintain and communicate the creative strategy, goals, initiatives, project status and risks  at required points
    • Identify key Design needs  and work to communicate resource needs and assist in future planning

    Skills and Experience:

    • 5 to 7 years of direct work experience in project management, preferably in a creative department
    • Proven track record of sustained organization, flexibility and superior prioritization skills
    • Superb communication and interpersonal skills to coordinate workflow between the designers and all stakeholders
    • Experience working on digital products including website launches and digital campaigns
    • Ability to learn quickly, adapt to changing environments and structures, and able to create new processes and project documents when needed
    • Proven track record of calling out project red flags, manage and communicate risks. Aware of when to loop in required stakeholders for approvals at key milestones
    • Ability to recognize and capitalize on improvement opportunities and adapt to competing demands and shifting needs and responsibilities
    • Ability to maintain and communicate a clear understanding of the creative strategy, goals, initiatives and priorities
    • Proven track record to create, manage and update key project documents including project plans, budgets, timelines, processes and risk
    • History of coordinating project team and third-party vendors
    • Experience managing cross-functional teams
    • Experience working with Product Development is a plus but not required
    • Experience working with core software tools including Microsoft Office Suite, Google Documents, Google Drive, Dropbox, Microsoft Projects, Adobe Creative Suite, Trello, Basecamp and PowerPoint

    To apply, send your resume and compelling introduction using the button below.

    join the club

    Manager, Analytics - Member Services

    Dollar Shave Club (DSC) is seeking a Analytics Manager for Member Services to join us in our mission to help men live smarter, more successful lives through our world-class grooming products, cutting-edge technology and innovative content.

    Reporting to the Director of Member Services, you will play a key role in Dollar Shave Club’s long-term success by developing our long-term workforce and operations strategy. The Analytics Manager will be responsible for implementing reporting, team workflows, and growth strategies to effectively optimize service levels for an channel and multi-vendor operation. This may include managing service partners, resource scheduling, while delivering quality and performance reports for both internal and external teams.

    DSC Member Services is the frontline of the DSC brand. Strong relationships with our members are our lifeblood, so candidates must be passionate about service, quality, and customer experience. We only want the best to join our team and enrich our culture.

    Responsibilities:

    • Conduct insightful workforce analysis and present findings to recommend exceptional service levels and performance by program and teams. Identify optimal service levels across all Member Services channels.
    • Ensure workforce metrics such as hours of operation, interval hours, and schedules are aligned with volume of contacts and customer interactions. Provide executive level reports on workload trends & staffing requirements.
    • Analyze business data and growth projections to develop accurate forecasts to drive staffing and performance plans. Track trends and changes in the business and effectively adjust plans accordingly.
    • Support MS management as point of contact for service outsource partners, developing and maintaining positive relationships between partners and DSC.
    • Develop and maintains daily, weekly, monthly, etc. reporting and analysis on internal team and partners, including agent scorecards.
    • Drive partner performance improvement via vendor score carding and effective communication with partners on performance improvement opportunities.
    • Analyzes performance data to create trending models and make recommendations regarding new initiatives designed to improve business KPIs.
    • Occasional travel to conduct on-site visits and QBRs (Quarterly Business Reviews) with partners.

    Must Have Characteristics:

    • Strong business acumen; analytical and quantitative combined with decision-making and problem-solving skills.
    • Excellent interpersonal, communication, and presentation skills; ability to work productively with all levels in an organization.
    • Ability to multitask and thrive in a fast-paced environment; identify shifting priorities and opportunities as business demands change.
    • Excellent organization, strong project management skills; proven ability to manage several projects and tasks at one time.

    Required Skills & Experience:

    • 3+ years in a multi-site, customer service operation managing Workforce Management for large groups. Experience with Champion/Challenger models preferred.
    • Thorough knowledge of call-center forecasting and scheduling best practices, and proven track record of managing to service level objectives.
    • Data analytics background, experience with business intelligence tools. MySQL a plus.
    • Proven ability building forecasts, staffing plans, and performing cost analysis; effectively measures success and delivers results.
    • Proficiency using WFM software and Microsoft Excel. Solid working and technical knowledge of CRM platforms, business intelligence tools, and telecommunications systems.
    • Bachelor’s Degree.
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    Web Developer

    Overview

    The Dollar Shave Club is seeking a talented, inventive and collaborative Web Developer to help us build, launch and maintain our new men’s content destination. As the lead developer for this business, you will work closely, “like peas in a pod”, with our Product Management and Design teams to bring this new, disruptive property to life.

    The Ideal Candidate

    The perfect candidate is a seminal team player. You bring a spirit of collaboration, deep web-development know-how, and a drive to launch ultra-polished web experiences to the table. You’ve built content sites from scratch using platforms like Wordpress but you’ve also built beautiful, head-turning front-end experiences using HTML5, CSS and Javascript. Responsive, mobile-first web design is something you’ve lived and breathed for the last 2-4 years.

    Responsibilities:

    • Jointly create an online experience that people everywhere will be talking about.
    • Manage all aspects of development of the new site both on the Consumption and Publishing side
    • Continually optimize the site to increase readership, SEO, user engagement and retention
    • Develop and test for cross-browser, cross-platform, and cross-device compatibility
    • Serve as editorial team’s technical expert and help shape the editorial roadmap as appropriate
    • Interface with the larger Dollar Shave Club Engineering team to bring best practices to market

    Skills and Experience:

    • 3 years of building responsive websites (preferably content sites) from scratch
    • Extensive experience developing SEO friendly sites
    • 5+ years of experience with HTML5/CSS/Javascript
    • 3+ years of Wordpress experience, including building custom themes, plugins and widgets
    • Relational database experience with DBs like MySQL and Amazon RDS
    • Understanding of the aspects of a sound restful API: AJAX/JSON/CORS
    • Contributions to open source initiatives
    • Deep familiarity with agile development and SCRUM methodologies
    • Deep familiarity with Github and overall git vcs in a team environment
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    Senior Experience Designer

    Overview

    Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

    The ideal candidate has:

    • A desire to work on experiences that encompass more than the web.
    • Experience designing for mobile & tablet.
    • The ability to communicate fresh ideas.

    Responsibilities

    • Plan and conduct user research activities such as persona development and need-finding.
    • Conduct competitive audits and analysis.
    • Brainstorm innovative ideas.
    • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
    • Identify opportunities for improving the overall user experience.
    • Plan and conduct usability evaluations and usability tests.
    • Participate in user experience thought leadership within the company.

    Requirements

    • Strong presentation and communication skills (both written and verbal) are required.
    • Must be able to estimate statements of work, and handle multiple projects concurrently.
    • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
    • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
    • Excellent understanding and knowledge of User Centered Design principles and methods.
    • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
    • Fluency in industry best practices with the ability to communicate decisions made
    • Proficiency in InDesign, Photoshop & Illustrator.
    • Proficiency at prototyping in code or using programs like Justinmind or Invision.
    • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
    • Outstanding portfolio of related work.

    Education & Experience

    • Agency, consulting or In-house experience.
    • 4+yrs experience.
    • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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    Experience Designer

    Overview

    Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

    The ideal candidate has:

    • A desire to work on experiences that encompass more than the web.
    • Experience designing for mobile & tablet.
    • The ability to communicate fresh ideas.

    Responsibilities

    • Conduct user research activities such as persona development and needfinding.
    • Conduct competitive audits and analysis.
    • Brainstorm innovative ideas.
    • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
    • Identify opportunities for improving the overall user experience.
    • Plan and conduct usability evaluations and usability tests.

    Requirements

    • Strong presentation and communication skills (both written and verbal) are required.
    • Must be able to handle multiple projects concurrently.
    • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
    • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
    • Excellent understanding and knowledge of User Centered Design principles and methods.
    • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
    • Fluency in industry best practices with the ability to communicate decisions made
    • Proficiency in InDesign, Photoshop & Illustrator.
    • Proficiency at prototyping in code or using programs like Justinmind or Invision.
    • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
    • Outstanding portfolio of related work.

    Education & Experience

    • Agency, consulting or In-house experience.
    • 1+yrs experience.
    • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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    Product Manager - Android

    Overview

    We’re looking for a creative, smart and enthusiastic product manager to help build the Dollar Shave Club Android app and drive its growth through future iterations. Success in this role requires an ability to walk in the shoes of the user, an appreciation for UI and UX, and an understanding of overall business objectives. You will be an advocate for the user and also be an effective communicator between the engineering, design and product teams as we move toward launch.

    Key Responsibilities

    • Bachelor’s degree or higher
    • 2-4 years of professional experience with 1+ years of consumer facing software product management experience.
    • A love for all things Android. You follow new developments on the Android platform; you download the hottest new apps for the platform. You think it’s the best OS on the planet.
    • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
    • Experience coordinating complex product development cycles and software development schedules. Broad technical breadth including familiarity with mobile technology, web services and back-end application infrastructure.

    Preferred

    • Passion for digital media and the mobile space
    • Experience delivering consumer software products
    • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
    • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
    • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
    • History of teamwork and willingness to roll up one’s sleeves to get the job done
    • You’ve worked in a SCRUM/Agile environment
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    Lead Software Engineer

    Duties

    • Create, maintain, and lead the development of the company’s high-availability and scalability e-commerce platform.
    • Provide overall architecture guidance.
    • Architect and implement data models and information flow between system components.
    • Design and implement the subscription-billing platform. Design, develop and maintain high-volume in-house email marketing automation platform.
    • Architect, implement and manage a high-availability, secure and scalable server infrastructure.
    • Develop machine learning algorithms to analyze customer satisfaction and automate common tasks for efficient customer service.
    • Design and implement analytics frameworks to track key performance indicators.
    • Develop and manage the asynchronous event messaging system. Monitor the performance of applications and servers and make modifications as needed.
    • Organize deployment workflows to efficiently release new versions of applications.
    • Mentor developers and programmers in best practices and use of new technologies and frameworks.
    • Troubleshoot, diagnose, and triage issues involving the production system.
    • Communicate issues and status to project stakeholders.

    Requirements

    Master’s degree or equivalent in Computer Science, Computer and Information Systems, or a closely related field, plus one (1) year of software development/engineering, systems administration, or related experience.

    Must have some experience performing high-scalability website development; developing and maintaining high-availability, secure and scalable server infrastructure; working with real-time web communications; conducting training in new technology and efficient tooling; and utilizing development tools and technologies including machine learning, Javascript, GIT, Webservices, and Resque.

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    Member Services Associate

    Overview

    We’re looking for bright, upbeat customer service representatives to be the front-line of our brand ambassadorship. Strong relationships with our members is our lifeblood, so we only want the best.

    Ideal candidates will have superb customer service and communication skills with the ability to compose emails and handle chat sessions courteously, gregariously and autonomously. We're growing at a rapid pace and need to service our awesome members around the clock, so candidates available for weekend shifts are highly encouraged to apply. The position will begin as a contract role, but could blossom into a full-time opportunity. Local applicants only please.

    Key Responsibilities

    • Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues.
    • Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors.
    • Handle multiple chat and email sessions concurrently.
    • High comfort level providing phone support in a courteous and upbeat manner.
    • Maintain complete confidentiality with customer information.
    • Courteously diffuse difficult customer situations.
    • Complete non customer-facing tasks and/or projects to support Team Leads and Managers in the Member Services department.

    Qualifications

    • The ideal candidate will identify opportunities to retain customers, communicating clearly and effectively while accurately inputting consumer data into CRM system.
    • Web proficiency in handling email, chat, inbound and outbound customer calls, efficiently navigating between multiple systems containing customer information.
    • Must be fluent in the English language including excellent spelling and grammar.
    • Experience in a Customer Service environment answering a high volume of inquiries via phone and/or email highly preferred..
    • Strong computer skills, proficient in Microsoft Office. Bachelor’s degree is a plus.

    Must Have Characteristics

    • Understands the importance of customer experience and superb customer support.
    • Able to work independently with minimal supervision in a noisy, fast–paced, high-volume environment.
    • Attention to detail, critical thinking skills, and dependable follow through.
    • Reliable attendance and willingness to work long hours when needed.
    • Eager to learn and be a team player. No divas, no egos.
    Join the club
    Shaver