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Careers

Dollar Shave Club is Hiring!

Dollar Shave Club is a rocketing men's lifestyle brand and e-commerce company on a mission to change the way men address their shaving and grooming needs. From our BS-free razor subscription, to our Shave Butter chemistry, to tomorrow’s cutting edge user experience – we’re dedicated to inventing smart products to make guys’ lives better and easier. We have an exploding member base to show for it and are backed by top tier VC funds.

We work in an open-air historical building in sunny Venice, CA – minutes from the beach. Our culture is original, creative, and cool. We offer competitive benefits and compensation to qualified candidates.

Available positions:

Send an email and resume to: careers@dollarshaveclub.com

Recruiter

Overview:

Dollar Shave Club (DSC) is looking for a Recruiter to join our growing People team. You will partner with the Head of Recruiting to source and recruit the best talent for our growing business.

The Ideal Candidate:

You have already made a huge impact in a small to medium sized business. Your opinion matters and your work adds value to the company. We are a small and nimble team solely responsible for finding the most capable candidates so that DSC can continue to innovate and be successful.

You are a sourcing ninja and you can carry a candidate, and Hiring Manager all the way through the recruiting process right up to the offer. Your job is not done when the new team member starts; you support with their on-boarding and create a positive and engaging welcome. No job is considered too small and you’re accustomed to multi-tasking and meeting multiple, tight deadlines.

Self-motivated and directed, you will be proactive; taking initiative and highly organized and detail oriented

Responsibilities:

  • Partner directly with Head of Recruiting to form a consultative relationship with Hiring Managers to understand their specific needs to attract and bring in top talent.
  • Strategically utilize LinkedIn, networks, cold-calling, and research methods to source passive candidates.
  • Initiate phone screens with direct applicants, referrals, internal networks, and other interested candidates.
  • Evaluate candidate's skill set for a requisition and fit within our unique culture.
  • Own and juggle multiple requisitions from opening to close, and maintain high quality/maximum traction for Hiring Managers at all times.
  • Provide and receive necessary feedback to fine-tune talent searches.
  • Prioritize, organize, and manage workload efficiently.

Skills & Experience:

  • At least 2 years full cycle recruiting experience
  • Knowledge of LinkedIn Recruiter
  • Experience using an Applicant Tracking System (ATS)
  • An engaging, authentic and fun personality – no smarmy sales pitches
  • A conversation and relationship builder with strong written and verbal communication skills
  • A “get it done” team player attitude
  • Technical or start-up company recruiting experience a plus

Great salary and benefits available to the amazing person who joins our team.

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Director, Product Development

Overview:

Dollar Shave Club (DSC) is looking for a creative, passionate, results driven leader within our Product Development team to execute brand strategy with high quality innovation that meets the demands of consumers. You can take ideas and concepts and turn them into a steady flow of high-performance, newsworthy product launches that deliver amazing results.

The Ideal Candidate:

The ideal candidate must be comfortable working within a start-up environment, and be familiar with all elements of the below outlined responsibilities, both as a “€œthinker” and a “€œdoer.”€ You will also be comfortable building a business and scaling beyond the expectations. Efficient, creative, strategic, rigorous and scrappy are all key traits that will make the candidate successful.

Responsibilities:

  • Directs and oversees external partners in the detailed development of new and reformulated products and travels to plants and suppliers to give on-site approvals, as needed.
  • Conceptualization, initiation, development, evaluation and follow through of all new product launches. Evaluates all product submissions and establishment of standards from lab through production. Evaluate reformulations and update production standards.
  • Maintain a high degree of competitor knowledge.
  • Management / development of the support function.

Skills and Experience:

  • 8 years of Product Development experience
  • Working knowledge of competitive products with a passion for the industry
  • Proven ability to develop high quality products
  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment.
  • A “get it done” attitude and approach to the job
  • Strong work ethic and track record of high productivity.
  • Strong written and verbal communication skills
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Machine Technician

Overview:

Dollar Shave Club (DSC) is looking for a Machine Technician. You will be critical to the day-to-day and overall operation of our Torrance Warehouse. You are a quick learner, self-motivated, independent, and no task is too big or too small. The best person for this position will take ownership of his or her work, display a great deal of initiative, possess common sense, sound judgment, and a sense of humor.

The Ideal Candidate:

Will be responsible for a wide range of Facilities and Maintenance tasks across the warehouse. You are a self-starter with a curiosity and learning drive to match your awesome hands-on experience troubleshooting, repairing all mechanical equipment and preventative maintenance.

Responsibilities:

  • Troubleshooting and repair of material handling equipment, maintaining automated conveyor systems, and preventive / predictive maintenance
  • Manage and execute safety procedures and preventive measures
  • Assist in managing facilities needs and changes
  • Must be able to work independently and generate high-quality work product in a collaborative, creative, ever-changing and sometimes ambiguous environment

Skills and Experience:

  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment
  • 1 – 3 years of experience troubleshooting mechanical / warehouse equipment
  • Able to think intuitive and analytical
  • Comfortable with technology (basic skills required)
  • A “get it done” attitude and approach to the job
  • Strong work ethic and track record of high productivity
  • Strong written and verbal communication skills
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Executive Director, Product Development

Overview:

Dollar Shave Club (DSC) is looking for a creative, passionate, and an inspired leader within our Product Development team, who is motivated to create a world-class men’s grooming company!

The Ideal Candidate:

Your experience in development, internal and external relationship building, process management, and out of the box thinking is enviable. You have a track record as an excellent team leader. You are poised to lead a talented team of product developers in a high paced environment, successfully launching high quality products that meet the demands of our DSC members.

Responsibilities:

  • Establishes strong cross-functional partnerships to drive product from concept to launch. Oversees cross-functional team throughout each step of the development process in collaboration with a project manager.
  • Management and development of team.
  • Participation in the Creative Conceptualization Process for all new product ideas and launches.
  • Directs and oversees external partners in the detailed development of new and reformulated products and travels to plants and suppliers to give on-site approvals, as needed.
  • Expertise in trends and current and emerging competitors.

Skills and Experience:

  • 10+ years of PD experience
  • Leadership, strategy development, communication and project management skills
  • Proven ability to build teams and lead cross-functional teams with persuasion and influence.
  • Strong strategic, finance, communication and collaboration skills.
  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment.
  • A “get it done” attitude and approach to the job
  • Strong work ethic and track record of high productivity.
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Experience Design Director (UX)

Overview:

Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for an exceptional creative Experience Design Director to lead our digital .com and apps. You will also work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution.

Responsibilities:

  • Lead the experience design for our consumer digital platforms and manage the UX team working on those platforms.
  • Plan and conduct user research activities such as persona development and need-finding.
  • Conduct competitive audits and analysis.
  • Brainstorm innovative ideas.
  • Create and oversee all project necessary documentation including ecosystems, user journeys, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
  • Identify opportunities for improving the overall user experience.
  • Plan and conduct usability evaluations and usability tests.
  • Present work and rational to key stakeholders and leadership team.
  • Participate in user experience thought leadership within the company.

Requirements:

  • Strong presentation and communication skills (both written and verbal) are required.
  • Experience leading the UX on large platform projects.
  • Must be able to estimate statements of work, and handle multiple projects concurrently.
  • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods.
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
  • Fluency in industry best practices with the ability to communicate decisions made
  • Proficiency in Sketch, InDesign, Photoshop & Illustrator.
  • Proficiency at prototyping in code or using programs like Justinmind, Pixate or Invision.
  • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
  • Outstanding portfolio of related work.

Education & Experience:

  • Agency, consulting or In-house experience.
  • 7+yrs experience.
  • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Industrial or product design; HCI ;Design Planning; Graphic Design; Communications.
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Business Intelligence Analyst

Overview:

We’re seeking a Business Intelligence Analyst to work directly with the Director of Analytics to develop, maintain and evolve quantitative reporting across the organization. If you like working with numbers, finding ways to correlate user action to data, building reports that truly deliver insight and perspective, and seeking out new trends and opportunities for DSC to pursue, this is a position that you will enjoy.

The Ideal Candidate:

At Dollar Shave Club, analytics sits at the intersection of Marketing, Product Development, Technology, Member Services, Operations and Finance - in other words, at the hub of our business. You are a self-starter, independent and excited to get your hands in the data and guide our teams through insights that they may convert into action. You are a highly analytical, structured thinker with advanced problem-solving skills.

Responsibilities:

Front Line:

  • Work with internal teams to define reporting and analysis requirements
  • Work with our top-notch Tech team to extract, transform, load data from various sources
  • Work closely with the Marketing and Product teams to run and optimize A/B tests
  • Innovate new ideas to increase the efficiency of the business

High Attention to Detail:

  • Create and maintain recurring reports using Looker, MySQL, and Redshift
  • Manipulate, analyze, and interpret data and draw relevant and actionable insights based on data trends
  • Identify inconsistencies and ensure accuracy of data

Skills and Experience:

  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment
  • A “get it done” attitude and approach to the job
  • 3+ years of experience working with RDBMS such as PostgreSQL, MySQL
  • Degree in Math, Statistics, CS, or related field
  • Synthesize large sets of data from multiple sources
  • Strong work ethic, track record of high productivity
  • Experience coding in Python or R
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Media Marketing Manager

OVERVIEW:

Dollar Shave Club (DSC) is looking for a champion Media Marketing Manager who will be responsible for driving integrated media strategy, planning and execution with a primary focus on TV, Radio, Digital Audio, Podcast and Video. This manager will also play a heavy role partnering with internal stakeholders in forecasting, planning, measurement, attribution and more.

THE IDEAL CANDIDATE:

You are a rising star in the media realm who’s looking to break free from the agency model and apply your talents to the client side. You yearn for that additional context when putting together your plans. Are you ready to be a decision maker and make an impact? You eat, breathe and sleep media because without it, you would be lost. You geek out with audience insights, indexes, GRPs, reach & frequency and attribution (but you’re actually super cool).

RESPONSIBILITIES:

Audience Research, Planning & Execution

  • Collaborate with marketing & research teams on customer segmentation strategy and planning to understand key focus segments.
  • Own audience identification and deeps dives establishing key opportunity subsets for testing within media within various campaign periods.
  • Work within specific research tools such as MRI to build out target profiles and customer journey mapping.

Media Strategy, Planning & Buying

  • Create thoughtful insight based integrated campaigns for DSC that focus on both brand and response.
  • Develop integrated media objectives and strategies to provide innovative and appropriate media recommendations.
  • Work with team on mix modeling, balancing what channels to use and at what percent of budget for maximum reach and frequency but also efficiency.
  • Point manager within Mass Media channels: Radio, Podcast, Digital Audio, TV, Digital Video, Print, Outdoor and more.
  • Own 360 campaign planning and documentation for the company; bridging media, PR, social, digital and more into one look at the customer.
  • Create and deliver presentation and plan templates and documents to help sell through campaign plans to appropriate business owners and senior leadership.
  • Be the creative conduit through partnering with internal agency, marketing team and agencies to guarantee consistency in market.

Agency Management

  • Co-manage various agency buying and strategy relationships for TV, Radio and Podcast advertising.

Attribution

  • Work with Marketing, Analytics teams and Finance to implement a solution that improves the overall efficiency, impact and measurement of our media investments.
  • Key stakeholder in new subscriber attribution modeling, specific focus on mass media.
  • Drive to align program and channel level KPIs based on the role of each channel.

Qualifications:

  • Bachelor’s degree, preferably in marketing or advertising.
  • 3 to 5 years prior offline and online mass media agency or client side media strategy and planning experience.
  • Proven analytical ability and quantitative skills, with strong Excel capabilities.
  • Proven track record developing and executing multi-channel marketing strategies.
  • Proficient in analytical tools for web, advertising, media attribution, media planning and more.
  • Experience in MRI and media research tools.
  • Understanding of audience metrics in media, GRPs, reach and frequency and more.
  • Good people skills – ability to work in a highly collaborative environment.
  • Extremely detail oriented.
  • Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multitask and implement high priority initiatives.
  • Direct Marketing experience is a plus.
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Brand Manager

OVERVIEW:

Dollar Shave Club (DSC) is seeking a rocketing Brand Manager to join us on our mission to change the way men address their shaving & grooming needs. The Brand Manager will lead the growth and profitability of our non-razor brand(s). This self-starter will be responsible for the concepting, delivery, launch, analysis and optimization of innovative DSC products and marketing strategies.

THE IDEAL CANDIDATE:

You are a fiery brand marketer who is highly analytical, collaborative and a creative problem solver. You're a natural leader who will establish a clear vision and rally partners and cross-functional teams to achieve it.

RESPONSIBILITIES:

  • Evaluate opportunities within existing portfolio as well as market trends to recommend new products to add to our lineup
  • Identify product concept & positioning to develop messaging and creative strategies
  • Establish consumer insights and deep knowledge of segment perceptions, habits and barriers to purchase
  • Develop and leverage segmentation systems to more effectively target and message prime prospects
  • Regularly collect and review consumer feedback, industry best practices and market conditions to develop actionable marketing insights
  • Lead growth and profitability through innovative test and optimize marketing approach
  • Build integrated go to market strategy based on ROI analysis, including heavy emphasis on digital marketing
  • Set, monitor and exceed monthly, quarterly and annual brand revenue goals
  • Constantly monitor and measure campaign performance for continual testing and optimization
  • Generate and champion initiatives, partnerships and campaigns that support the delivery of the brand promise
  • Maintain brand identity and consistency

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor's Degree
  • 3 to 5 years of B2C experience & CPG brand management experience
  • Proven strategic thinker with excellent analytical capabilities
  • Digital marketing and/or CRM expertise a plus
  • Solid planning and budgeting skills
  • Ability to thrive in a fast-paced, entrepreneurial, high-energy environment that requires ability to multi-task

To apply, send your resume and compelling introduction using the button below.

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Warehouse Supervisor

Overview:

Dollar Shave Club (DSC) is looking for a motivated and vibrant Warehouse Supervisor. You will be one of the team captains to our DSC fulfillment team, providing leadership and coordination of key tasks that will keep our warehouse nimble.

The Ideal Candidate:

You are someone who is looking to join a collaborative team to develop and strengthen the West Coast warehouse through rock-solid process and people management. People want to work and learn from you.

As part of the leadership team, you will provide overall direction, coordination and evaluation of the team - continually maximizing productivity. You are someone who will exceed expectations, both on throughput and accuracy. This position is not for the faint of heart, it is fast-paced, chaotic and exciting!

Responsibilities:

Collaboration and Development

  • Backbone of our Warehouse: Provide guidance and training in all functional areas, including order handling, wave management, shipping, receiving, warehousing, cycle counting, and material handling.
  • Best in Class: Working with all members of the Warehouse team to be their partner and guide them to best practices. To be sincere and passionate about building a strong and successful warehouse through people management and process.
  • Gets Shit Done: Assist in organizing and lead projects to maintain highest levels of accuracy, throughput and efficiency. Have an ability to think outside of the box to manage people and streamline processes.
  • Troubleshooter: Evaluate receiving and shipping complaints to find the cause, help resolve the issue, and prevent reoccurrence.
  • Go-getter: Handles additional tasks necessary to fulfill the needs of the company.

Skills and Experience:

  • A “get it done” attitude and approach to the job
  • An experienced rally point, you are someone people want to work with and for
  • Customer focus and a cool, easy-going personality
  • Strong work ethic and track record of high productivity
  • Demonstrates excellent communication skills at all levels
  • Minimum of 1 - 3 years in a Leadership / Supervisory role
  • Hands on experience with warehouse automation
  • Strong technical skills and ability to apply technology to improve efficiencies within the warehouse
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Manager, Marketing Research

Overview:

Dollar Shave Club (DSC) is looking for a highly motivated Marketing Research Manager (with a wry sense of humor) to help manage our consumer and market research efforts. This individual will lead innovation research, using consumer and member attitudes, behaviors and preferences to help drive product development, positioning and consumer targeting decisions. They will be responsible for the development, execution, & analysis of research conducted, including surveys, focus groups, marketing validation testing, usability testing and more.

The Ideal Candidate:

You are a passionate marketer, who is highly analytical, experienced in statistical analysis and is well- versed in survey writing and research methodology. Your attention to detail and creative problem-solving skills are inimitable.

Responsibilities:

Marketing Research

  • Help identify future growth opportunities, unmet consumer needs and market whitespace through new products, new segments or marketing positioning
  • Determine best research methodology to achieve and enhance research objectives
  • Identify innovation opportunities & recommend optimizations from insights gained from research analysis
  • Designing qualitative and quantitative research plans for products in all stages of the product development process
  • Develop recruitment criteria and assist in the recruitment of research participants
  • Program online surveys using popular survey software
  • Coordinate marketing campaigns like customer satisfaction measurement and ratings and reviews to drive key business metrics

Research Analysis & Subscriber Analytics

  • Compile, analyze, and interpret research data
  • Perform statistical analysis
  • Develop research summaries to educate audiences ranging from the executive team to the entire organization
  • Compile and analyze brand and subscriber marketing metrics including revenue, satisfaction and subscription metrics to inform research approach and identify new research opportunities

Qualifications

  • Bachelor’s Degree, Business or Market Research
  • 3-5 years of marketing experience
  • Prior market research experience a plus
  • Strong analysis skills
  • Interpretive skills – ability to understand the data and draw conclusions
  • Proficiency in Excel, Word and PowerPoint
  • Ability to conduct/interpret multivariate analysis
  • Experience in research programs like Survey Monkey, SPSS, etc., a plus
  • Must have traits: analytical, agile, collaborative & fun

To apply, send your resume and a compelling introduction using the button below.

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Manager, Analytics - Member Services

Dollar Shave Club (DSC) is seeking a Analytics Manager for Member Services to join us in our mission to help men live smarter, more successful lives through our world-class grooming products, cutting-edge technology and innovative content.

Reporting to the Director of Member Services, you will play a key role in Dollar Shave Club’s long-term success by developing our long-term workforce and operations strategy. The Analytics Manager will be responsible for implementing reporting, team workflows, and growth strategies to effectively optimize service levels for an channel and multi-vendor operation. This may include managing service partners, resource scheduling, while delivering quality and performance reports for both internal and external teams.

DSC Member Services is the frontline of the DSC brand. Strong relationships with our members are our lifeblood, so candidates must be passionate about service, quality, and customer experience. We only want the best to join our team and enrich our culture.

Responsibilities:

  • Conduct insightful workforce analysis and present findings to recommend exceptional service levels and performance by program and teams. Identify optimal service levels across all Member Services channels.
  • Ensure workforce metrics such as hours of operation, interval hours, and schedules are aligned with volume of contacts and customer interactions. Provide executive level reports on workload trends & staffing requirements.
  • Analyze business data and growth projections to develop accurate forecasts to drive staffing and performance plans. Track trends and changes in the business and effectively adjust plans accordingly.
  • Support MS management as point of contact for service outsource partners, developing and maintaining positive relationships between partners and DSC.
  • Develop and maintains daily, weekly, monthly, etc. reporting and analysis on internal team and partners, including agent scorecards.
  • Drive partner performance improvement via vendor score carding and effective communication with partners on performance improvement opportunities.
  • Analyzes performance data to create trending models and make recommendations regarding new initiatives designed to improve business KPIs.
  • Occasional travel to conduct on-site visits and QBRs (Quarterly Business Reviews) with partners.

Must Have Characteristics:

  • Strong business acumen; analytical and quantitative combined with decision-making and problem-solving skills.
  • Excellent interpersonal, communication, and presentation skills; ability to work productively with all levels in an organization.
  • Ability to multitask and thrive in a fast-paced environment; identify shifting priorities and opportunities as business demands change.
  • Excellent organization, strong project management skills; proven ability to manage several projects and tasks at one time.

Required Skills & Experience:

  • 3+ years in a multi-site, customer service operation managing Workforce Management for large groups. Experience with Champion/Challenger models preferred.
  • Thorough knowledge of call-center forecasting and scheduling best practices, and proven track record of managing to service level objectives.
  • Data analytics background, experience with business intelligence tools. MySQL a plus.
  • Proven ability building forecasts, staffing plans, and performing cost analysis; effectively measures success and delivers results.
  • Proficiency using WFM software and Microsoft Excel. Solid working and technical knowledge of CRM platforms, business intelligence tools, and telecommunications systems.
  • Bachelor’s Degree.
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Web Developer

Overview

The Dollar Shave Club is seeking a talented, inventive and collaborative Web Developer to help us build, launch and maintain our new men’s content destination. As the lead developer for this business, you will work closely, “like peas in a pod”, with our Product Management and Design teams to bring this new, disruptive property to life.

The Ideal Candidate

The perfect candidate is a seminal team player. You bring a spirit of collaboration, deep web-development know-how, and a drive to launch ultra-polished web experiences to the table. You’ve built content sites from scratch using platforms like Wordpress but you’ve also built beautiful, head-turning front-end experiences using HTML5, CSS and Javascript. Responsive, mobile-first web design is something you’ve lived and breathed for the last 2-4 years.

Responsibilities:

  • Jointly create an online experience that people everywhere will be talking about.
  • Manage all aspects of development of the new site both on the Consumption and Publishing side
  • Continually optimize the site to increase readership, SEO, user engagement and retention
  • Develop and test for cross-browser, cross-platform, and cross-device compatibility
  • Serve as editorial team’s technical expert and help shape the editorial roadmap as appropriate
  • Interface with the larger Dollar Shave Club Engineering team to bring best practices to market

Skills and Experience:

  • 3 years of building responsive websites (preferably content sites) from scratch
  • Extensive experience developing SEO friendly sites
  • 5+ years of experience with HTML5/CSS/Javascript
  • 3+ years of Wordpress experience, including building custom themes, plugins and widgets
  • Relational database experience with DBs like MySQL and Amazon RDS
  • Understanding of the aspects of a sound restful API: AJAX/JSON/CORS
  • Contributions to open source initiatives
  • Deep familiarity with agile development and SCRUM methodologies
  • Deep familiarity with Github and overall git vcs in a team environment
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Senior Experience Designer

Overview

Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

The ideal candidate has:

  • A desire to work on experiences that encompass more than the web.
  • Experience designing for mobile & tablet.
  • The ability to communicate fresh ideas.

Responsibilities

  • Plan and conduct user research activities such as persona development and need-finding.
  • Conduct competitive audits and analysis.
  • Brainstorm innovative ideas.
  • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
  • Identify opportunities for improving the overall user experience.
  • Plan and conduct usability evaluations and usability tests.
  • Participate in user experience thought leadership within the company.

Requirements

  • Strong presentation and communication skills (both written and verbal) are required.
  • Must be able to estimate statements of work, and handle multiple projects concurrently.
  • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods.
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
  • Fluency in industry best practices with the ability to communicate decisions made
  • Proficiency in InDesign, Photoshop & Illustrator.
  • Proficiency at prototyping in code or using programs like Justinmind or Invision.
  • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
  • Outstanding portfolio of related work.

Education & Experience

  • Agency, consulting or In-house experience.
  • 4+yrs experience.
  • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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Product Manager - Android

Overview

We’re looking for a creative, smart and enthusiastic product manager to help build the Dollar Shave Club Android app and drive its growth through future iterations. Success in this role requires an ability to walk in the shoes of the user, an appreciation for UI and UX, and an understanding of overall business objectives. You will be an advocate for the user and also be an effective communicator between the engineering, design and product teams as we move toward launch.

Key Responsibilities

  • Bachelor’s degree or higher
  • 2-4 years of professional experience with 1+ years of consumer facing software product management experience.
  • A love for all things Android. You follow new developments on the Android platform; you download the hottest new apps for the platform. You think it’s the best OS on the planet.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Experience coordinating complex product development cycles and software development schedules. Broad technical breadth including familiarity with mobile technology, web services and back-end application infrastructure.

Preferred

  • Passion for digital media and the mobile space
  • Experience delivering consumer software products
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • History of teamwork and willingness to roll up one’s sleeves to get the job done
  • You’ve worked in a SCRUM/Agile environment
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Lead Software Engineer

Duties

  • Create, maintain, and lead the development of the company’s high-availability and scalability e-commerce platform.
  • Provide overall architecture guidance.
  • Architect and implement data models and information flow between system components.
  • Design and implement the subscription-billing platform. Design, develop and maintain high-volume in-house email marketing automation platform.
  • Architect, implement and manage a high-availability, secure and scalable server infrastructure.
  • Develop machine learning algorithms to analyze customer satisfaction and automate common tasks for efficient customer service.
  • Design and implement analytics frameworks to track key performance indicators.
  • Develop and manage the asynchronous event messaging system. Monitor the performance of applications and servers and make modifications as needed.
  • Organize deployment workflows to efficiently release new versions of applications.
  • Mentor developers and programmers in best practices and use of new technologies and frameworks.
  • Troubleshoot, diagnose, and triage issues involving the production system.
  • Communicate issues and status to project stakeholders.

Requirements

Master’s degree or equivalent in Computer Science, Computer and Information Systems, or a closely related field, plus one (1) year of software development/engineering, systems administration, or related experience.

Must have some experience performing high-scalability website development; developing and maintaining high-availability, secure and scalable server infrastructure; working with real-time web communications; conducting training in new technology and efficient tooling; and utilizing development tools and technologies including machine learning, Javascript, GIT, Webservices, and Resque.

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Member Services Associate

Overview

We’re looking for bright, upbeat customer service representatives to be the front-line of our brand ambassadorship. Strong relationships with our members is our lifeblood, so we only want the best.

Ideal candidates will have superb customer service and communication skills with the ability to compose emails and handle chat sessions courteously, gregariously and autonomously. We're growing at a rapid pace and need to service our awesome members around the clock, so candidates available for weekend shifts are highly encouraged to apply. The position will begin as a contract role, but could blossom into a full-time opportunity. Local applicants only please.

Key Responsibilities

  • Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues.
  • Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors.
  • Handle multiple chat and email sessions concurrently.
  • High comfort level providing phone support in a courteous and upbeat manner.
  • Maintain complete confidentiality with customer information.
  • Courteously diffuse difficult customer situations.
  • Complete non customer-facing tasks and/or projects to support Team Leads and Managers in the Member Services department.

Qualifications

  • The ideal candidate will identify opportunities to retain customers, communicating clearly and effectively while accurately inputting consumer data into CRM system.
  • Web proficiency in handling email, chat, inbound and outbound customer calls, efficiently navigating between multiple systems containing customer information.
  • Must be fluent in the English language including excellent spelling and grammar.
  • Experience in a Customer Service environment answering a high volume of inquiries via phone and/or email highly preferred..
  • Strong computer skills, proficient in Microsoft Office. Bachelor’s degree is a plus.

Must Have Characteristics

  • Understands the importance of customer experience and superb customer support.
  • Able to work independently with minimal supervision in a noisy, fast–paced, high-volume environment.
  • Attention to detail, critical thinking skills, and dependable follow through.
  • Reliable attendance and willingness to work long hours when needed.
  • Eager to learn and be a team player. No divas, no egos.
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Shaver