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Careers

Dollar Shave Club is Hiring!

Dollar Shave Club is a rocketing men's lifestyle brand and e-commerce company on a mission to change the way men address their shaving and grooming needs. From our BS-free razor subscription, to our Shave Butter chemistry, to tomorrow’s cutting edge user experience – we’re dedicated to inventing smart products to make guys’ lives better and easier. We have an exploding member base to show for it and are backed by top tier VC funds.

We work in an open-air historical building in sunny Venice, CA – minutes from the beach. Our culture is original, creative, and cool. We offer competitive benefits and compensation to qualified candidates.

Available positions:

Send an email and resume to: careers@dollarshaveclub.com

Senior Media Planner

Overview

We’re seeking a strategic, analytical, & data driven Senior Media Planner that can help further accelerate the skyrocketing subscriber growth of Dollar Shave Club. This role will be responsible for leading the charge on the brand’s offline (TV, Radio, Video) & endorser strategy, cross channel analytics, and creative optimization. This role is required to have direct experience and proficiency in standard media research and planning tools. It reports into the Director of Acquisition, who is responsible for all marketing efforts aimed at audience development and acquiring new members.

Responsibilities

Offline Media Strategy & Implementation

  • Develop offline-marketing strategies to drive the acquisition funnel across TV, Radio, Podcasts, and Video.
  • Compile research and analyze consumer profile to understand media consumption and how it relates to consumers’ lifestyles, behaviors, and attitudes.
  • Leverage research & segmentation results to optimize media and communication strategies.
  • Recommend budget allocations based on analytics & key KPIs.
  • Lead and manage relationships of online/offline agencies and vendors

Media Attribution & Analytics

  • Monitor all stages of the acquisition funnel and measure awareness via online and offline marketing efforts
  • Recommend areas for improvement on creative, media, and other performance-related strategies
  • Perform ad hoc analysis on performance of digital marketing channels, as well as spot attribution of offline channels
  • Report & analyze cross channel attribution to develop understanding of the impact offline plays in direct response.

Communication Strategy & Optimization

  • Brief cross-functional creative teams to communicate acquisition campaign needs & coordinate through production & trafficking
  • Partner with brand endorsers to customize & strengthen creative based on consumer & endorser insights.

Qualifications/Requirements

  • Bachelor’s degree
  • 4+ years of experience in developing and managing large-scale integrated marketing plan
  • Proficient understanding of offline metrics
  • Proficient in media research and planning tools such as MRI Simmons, Datalogix, Nielsen, Experian and other syndicated research
  • Direct experience working with web analytics tools such as Google Analytics and Convertro
  • Proven analytical and quantitative skills
  • Proficiency in MS Excel & PowerPoint
  • Ability to work independently, be self-motivated and results-oriented but still be an excellent team player with a strong level of service
  • Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires one to multi-task and implement high priority initiatives
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Senior Experience Designer

Overview

Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

The ideal candidate has:

  • A desire to work on experiences that encompass more than the web.
  • Experience designing for mobile & tablet.
  • The ability to communicate fresh ideas.

Responsibilities

  • Plan and conduct user research activities such as persona development and need-finding.
  • Conduct competitive audits and analysis.
  • Brainstorm innovative ideas.
  • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
  • Identify opportunities for improving the overall user experience.
  • Plan and conduct usability evaluations and usability tests.
  • Participate in user experience thought leadership within the company.

Requirements

  • Strong presentation and communication skills (both written and verbal) are required.
  • Must be able to estimate statements of work, and handle multiple projects concurrently.
  • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods.
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
  • Fluency in industry best practices with the ability to communicate decisions made
  • Proficiency in InDesign, Photoshop & Illustrator.
  • Proficiency at prototyping in code or using programs like Justinmind or Invision.
  • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
  • Outstanding portfolio of related work.

Education & Experience

  • Agency, consulting or In-house experience.
  • 4+yrs experience.
  • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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Experience Designer

Overview

Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

The ideal candidate has:

  • A desire to work on experiences that encompass more than the web.
  • Experience designing for mobile & tablet.
  • The ability to communicate fresh ideas.

Responsibilities

  • Conduct user research activities such as persona development and needfinding.
  • Conduct competitive audits and analysis.
  • Brainstorm innovative ideas.
  • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
  • Identify opportunities for improving the overall user experience.
  • Plan and conduct usability evaluations and usability tests.

Requirements

  • Strong presentation and communication skills (both written and verbal) are required.
  • Must be able to handle multiple projects concurrently.
  • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods.
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
  • Fluency in industry best practices with the ability to communicate decisions made
  • Proficiency in InDesign, Photoshop & Illustrator.
  • Proficiency at prototyping in code or using programs like Justinmind or Invision.
  • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
  • Outstanding portfolio of related work.

Education & Experience

  • Agency, consulting or In-house experience.
  • 1+yrs experience.
  • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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Product Manager - Android

Overview

We’re looking for a creative, smart and enthusiastic product manager to help build the Dollar Shave Club Android app and drive its growth through future iterations. Success in this role requires an ability to walk in the shoes of the user, an appreciation for UI and UX, and an understanding of overall business objectives. You will be an advocate for the user and also be an effective communicator between the engineering, design and product teams as we move toward launch.

Key Responsibilities

  • Bachelor’s degree or higher
  • 2-4 years of professional experience with 1+ years of consumer facing software product management experience.
  • A love for all things Android. You follow new developments on the Android platform; you download the hottest new apps for the platform. You think it’s the best OS on the planet.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Experience coordinating complex product development cycles and software development schedules. Broad technical breadth including familiarity with mobile technology, web services and back-end application infrastructure.

Preferred

  • Passion for digital media and the mobile space
  • Experience delivering consumer software products
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • History of teamwork and willingness to roll up one’s sleeves to get the job done
  • You’ve worked in a SCRUM/Agile environment
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DC Operations Manager –
E-commerce

Overview

Dollar Shave Club is a rocketing men's lifestyle brand and e-commerce company on a mission to change the way men address their shaving and grooming needs. From our BS-free razor subscription, to our Shave Butter chemistry, to tomorrow’s cutting edge user experience – we’re dedicated to inventing smart products to make guys’ lives better and easier. We have an exploding member base to show for it and are backed by top tier VC funds.

The Operations/Warehouse Manager is a tactical leader on the fulfillment team which is responsible for delivering 1 million+ packages per month. You will be a key player for building out Dollar Shave Club's West Coast operations including building out and managing our first warehouse. You will drive overall direction, coordination and evaluation of their teams while maximizing productivity and meeting department goals. Additionally, you will be heavily involved in planning the layout, and making sure we exceed expectations, both on throughput and accuracy.

Duties

  • Work with consultants for fulfillment center to include floor layout, racking systems, permitting, conveyors, etc.
  • Operation Manager provides leadership, guidance and training in all warehouse functional areas, including order handling, wave management, shipping, receiving, warehousing, cycle counting, and material handling.
  • Organize and lead projects to maintain highest levels of accuracy, throughput and efficiency.
  • Troubleshoots all receiving and shipping complaints to find the cause, help resolve the issue, and prevent reoccurrence.
  • Handles additional tasks necessary to fulfill the needs of the company.

Qualifications

  • Minimum of 10 years in a Warehouse or Distribution environment.
  • Minimum of 5 years in a Supervisory/Management role.
  • Demonstrated excellent communication skills both written and oral.
  • Leadership.
  • Data driven and use analytics to measure throughput, accuracy and cost efficiencies.
  • Hands on experience with warehouse automation.
  • Strong technical skills and ability to apply technology to improve efficiencies within the organization.
  • Bachelor’s degree or equivalent work experience.
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Product Development Manager

Overview

Dollar Shave Club is a men’s lifestyle brand dedicated to helping men live smarter, more successful lives through high-quality personal products, content, and technology. We are looking for an experienced and dynamic leader to join our team as Product Development Manager.

As Product Development Manager, you will work with the Director of Product Development to expand DSC's product portfolio by bringing cutting-edge product concepts to life. You will work to interpret the brand’s vision in the form of high quality grooming, skin-care, and personal care products that will sustain our company growth. This is a one-of-a-kind opportunity to join a rocketing men's lifestyle brand that's quickly becoming a household name and help define what it should mean in terms of physical product.

The ideal candidate has worked in house at a major brand, manufacturer or supplier bringing multiple personal care products from concept to fruition. You are savvy at creating and managing development timelines, can drive consumer insight studies, are comfortable interfacing with R&D, have an eagle eye when it comes to proofing artwork, and are brimming with new product ideas. You are a dynamic thinker, who's equal parts creative & business-minded.

Responsibilities

  • Work directly with Director of Product Development to oversee formulation process from concept to approval to ensure new product quality, appearance and effectiveness meet DSC standards and brand image.
  • Manage new product development timelines and interface with cross-functional teams to ensure all key dates/timelines are met for on-time product launches.
  • Attend weekly PD meetings to report formula development status and issues relative to the timeline.
  • Assist in the development and review of package copy, training materials, and ILN claim sheets.
  • Generate Creative briefs for new products based on management direction.
  • Develop new product concepts and validate their value through market research and dialogue with customers.
  • Analyze market demographics and conditions to determine desired product mix; complete competitive analysis as needed.
  • Assist with formulation testing and quality assurance process.
  • Organize in-house testing to confirm new product benefits and positive results.
  • Maintain accurate information for formulas and ingredient listings; ensure ingredient listings meet international requirements and standards.
  • Monitor and research all new active ingredient breakthroughs across various categories; engage with top raw material supply houses and formulators.
  • Educate DSC team and partners on new product uses and benefits.
  • Research new product names and potential trademark conflicts.
  • Manage and maintain Product Development charts, submission logs and various organization documents throughout entire development process.
  • Maintain an orderly, neat, efficient standard/submission storage system.
  • Perform other tasks and projects as directed by the Director of Product Development.

Qualifications

  • B.A. / B.S. degree preferred.
  • 3-5 years experience in cosmetic, haircare or skin care product development.
  • Well organized, self-motivated and an ability to work independently and cooperatively in team settings.
  • Ability to handle multiple tasks simultaneously.
  • Works well with deadlines, under pressure.
  • Strong problem-solving and analytical skills.
  • Strong verbal and written communication skills.
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Member Services Associate

Overview

We’re looking for bright, upbeat customer service representatives to be the front-line of our brand ambassadorship. Strong relationships with our members is our lifeblood, so we only want the best.

Ideal candidates will have superb customer service and communication skills with the ability to compose emails and handle chat sessions courteously, gregariously and autonomously. We're growing at a rapid pace and need to service our awesome members around the clock, so candidates available for weekend shifts are highly encouraged to apply. The position will begin as a contract role, but could blossom into a full-time opportunity. Local applicants only please.

Key Responsibilities

  • Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues.
  • Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors.
  • Handle multiple chat and email sessions concurrently.
  • High comfort level providing phone support in a courteous and upbeat manner.
  • Maintain complete confidentiality with customer information.
  • Courteously diffuse difficult customer situations.
  • Complete non customer-facing tasks and/or projects to support Team Leads and Managers in the Member Services department.

Qualifications

  • The ideal candidate will identify opportunities to retain customers, communicating clearly and effectively while accurately inputting consumer data into CRM system.
  • Web proficiency in handling email, chat, inbound and outbound customer calls, efficiently navigating between multiple systems containing customer information.
  • Must be fluent in the English language including excellent spelling and grammar.
  • Experience in a Customer Service environment answering a high volume of inquiries via phone and/or email highly preferred..
  • Strong computer skills, proficient in Microsoft Office. Bachelor’s degree is a plus.

Must Have Characteristics

  • Understands the importance of customer experience and superb customer support.
  • Able to work independently with minimal supervision in a noisy, fast–paced, high-volume environment.
  • Attention to detail, critical thinking skills, and dependable follow through.
  • Reliable attendance and willingness to work long hours when needed.
  • Eager to learn and be a team player. No divas, no egos.
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Art Intern

Overview

Dollar Shave Club is looking for a motivated and creative art intern to join our content team.

Responsibility

  • Conducting photo research
  • Contributing to the content team's creative process

Experience/Requirements

  • Candidate should be a conceptual thinker
  • Familiarity with the digital landscape
  • A sense of humor
  • Ability to work at a high level quickly
  • Include samples of your work and a cover letter
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Editorial Intern

Overview

Dollar Shave Club is looking for a hard-working, talented and motivated intern who is passionate about creating compelling, original editorial content for its new men's lifestyle site.

Responsibility

  • Work directly with the content team to research, pitch and build out stories in core verticals such as health + happiness, personal finance and sex and dating.

Experience/Requirements

  • Impeccable writing and communication skills
  • Conceptual thinking and a sense of humor
  • Able to multitask under tight deadline
  • Wordpress and Photoshop proficiency is a bonus
  • Need to be available 4 days a week
  • College degree preferred
  • Send resume, at least two writing samples and a cover letter
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