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Careers

Dollar Shave Club is Hiring!

Dollar Shave Club is a rocketing men's lifestyle brand and e-commerce company on a mission to change the way men address their shaving and grooming needs. From our BS-free razor subscription, to our Shave Butter chemistry, to tomorrow’s cutting edge user experience – we’re dedicated to inventing smart products to make guys’ lives better and easier. We have an exploding member base to show for it and are backed by top tier VC funds.

We work in an open-air historical building in sunny Venice, CA – minutes from the beach. Our culture is original, creative, and cool. We offer competitive benefits and compensation to qualified candidates.

Available positions:

Send an email and resume to: careers@dollarshaveclub.com

Research Marketing Manager

Overview:

Dollar Shave Club (DSC) is looking for a highly motivated Marketing Research Manager (with a wry sense of humor) to help manage our consumer and market research efforts. This individual will lead innovation research, using consumer and member attitudes, behaviors and preferences to help drive product development, positioning and consumer targeting decisions. They will be responsible for the development, execution, & analysis of research conducted, including surveys, focus groups, marketing validation testing, usability testing and more.

The Ideal Candidate:

You are a passionate marketer, who is highly analytical, experienced in statistical analysis and is well- versed in survey writing and research methodology. Your attention to detail and creative problem-solving skills are inimitable.

Responsibilities:

Marketing Research

  • Help identify future growth opportunities, unmet consumer needs and market whitespace through new products, new segments or marketing positioning
  • Determine best research methodology to achieve and enhance research objectives
  • Identify innovation opportunities & recommend optimizations from insights gained from research analysis
  • Designing qualitative and quantitative research plans for products in all stages of the product development process
  • Develop recruitment criteria and assist in the recruitment of research participants
  • Program online surveys using popular survey software
  • Coordinate marketing campaigns like customer satisfaction measurement and ratings and reviews to drive key business metrics

Research Analysis & Subscriber Analytics

  • Compile, analyze, and interpret research data
  • Perform statistical analysis
  • Develop research summaries to educate audiences ranging from the executive team to the entire organization
  • Compile and analyze brand and subscriber marketing metrics including revenue, satisfaction and subscription metrics to inform research approach and identify new research opportunities

Qualifications

  • Bachelor’s Degree, Business or Market Research
  • 3-5 years of marketing experience
  • Prior market research experience a plus
  • Strong analysis skills
  • Interpretive skills – ability to understand the data and draw conclusions
  • Proficiency in Excel, Word and PowerPoint
  • Ability to conduct/interpret multivariate analysis
  • Experience in research programs like Survey Monkey, SPSS, etc., a plus
  • Must have traits: analytical, agile, collaborative & fun

To apply, send your resume and a compelling introduction using the button below.

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Receptionist

Overview:

Dollar Shave Club (DSC) is looking for a bright and energetic Receptionist to greet and welcome our guests. This role is responsible for initial guest experience at our new office in Marina Del Rey as well as working along with the People Team to maintain safety and ease in the work place.

The Ideal Candidate:

You are eager and happy to greet and guide guests, help them get situated as they arrive. You’re reliable and think on your feet. You’re organized, responsible, responsive and a great communicator. No job is too small for you to help out with. You are a team player and you are always up for a challenge.

Responsibilities:

Greeting and Welcoming

  • Ensure all guests are greeted, signed in and given a comfortable place to wait upon arrival
  • Inform employees of the arrival of their guests & if appropriate guide guest to specific meeting room
  • Maintain a neat and orderly reception desk with supplies in order to sufficiently greet guests with water, snacks, and company shwag
  • Stay updated on the calendar of guests and conference rooms

Organization and Communication

  • Create an easy and welcoming environment for each guest as you’ll be the first face of Dollar Shave Club that guests and employees encounter
  • Communicates with teams when they’re expecting candidates, guests or vendors to arrive
  • Daily collection and distribution of incoming mail

Miscellaneous

  • Basic security enforcement; you’ll be a DSC gatekeeper
  • Assist with People Team programs and tasks
  • Works closely with facilities manager to coordinate deliveries

Skills and Experience:

  • 1-2 years of experience in an assistant, receptionist or customer service role
  • Strong communication skills, both written and verbal
  • Thrives in a fast paced, creative work environment and considered a great team player with a can-do attitude
  • Highly adaptable and willing to go with the flow and be “quick on your feet”
  • Able to prioritize tasks and work independently with minimal supervision in a fast–paced environment
  • Basic Mac/PC and Internet proficiency
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Manager, Strategic Analysis - Brand

Overview:

Dollar Shave Club (DSC) is looking for the best and brightest Strategic Analysis Manager within our Finance Operations team. You are a superhero in the eyes of our DSC teams. Your laser clarity and smashing improvements to departmental economics and financials are always impressive.

The Ideal Candidate:

You are someone who looks forward to transforming a spreadsheet into a magical experience for your audience. You are eager to develop financial and quantitative approaches to managing strategic and operational issues. You have a proven track record of providing insightful analyses to improve a division's ability to execute strategy.

Responsibilities:

Strategic Analysis and Insight across DSC

  • Physical Product: The evaluation of economics associated with new product launches, including pricing, staffing needs, bill-of-materials cost analysis, inventory-sourcing issues, sales forecasting, etc.
  • The evaluation of economics associated with improving current product lines, including cost improvement initiatives, SKU expansion, take-rate analysis, pricing, etc.
  • Member Service: Partner with the team in determining the economics of using out-sourced vendors, staffing needs, economics of new technologies, etc.
  • Engineering team: Partner with our techies to ensure a robust understanding of the economics of technology investments, cost of out-sourcing, etc.

Skills and Experience:

  • 3 – 4 years experience as an analyst in a quantitative analysis role
  • Ability to synthesize large sets of data from multiple, seemingly unrelated sources and enjoy the process
  • Bachelor Degree in a related field
  • Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment
  • Strong proficiency with Excel and databases required
  • A “get it done” attitude and approach to the job
  • Strong work ethic and track record of high productivity
  • Strong written and verbal communication skills
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Distribution Center Manager

Overview:

Dollar Shave Club (DSC) is looking for an awesome Warehouse Manager. You will be the team captain to our DSC fulfillment team, providing leadership and coordination of key tasks that keep our warehouse buzzing.

The Ideal Candidate:

Will embrace, understand, develop and maintain our DSC West Coast warehouse. You are the leader of the overall direction, coordination and evaluation of the team while maximizing productivity. You are someone who will exceed expectations, both on throughput and accuracy. This position is not for the faint of heart, it is fast-paced, chaotic and exciting!

Responsibilities:

Foundation

  • Best Practice: Provide guidance and training in all functional areas, including order handling, wave management, shipping, receiving, warehousing, cycle counting, and material handling
  • One Million + Packages: Organize and lead projects to maintain highest levels of accuracy, throughput and efficiency. Will work with consultants to include labeling, racking systems, WMS, conveyors, etc

Problem Solving

  • Process: An ability to think outside of the box to streamline the warehouse processes
  • Troubleshoot: Evaluating receiving and shipping complaints to find the cause, help resolve the issue, and prevent reoccurrence
  • Flexible: Handles additional tasks necessary to fulfill the needs of the company

Skills and Experience:

  • A “get it done” attitude and approach to the job
  • Customer focus and a cool, easy-going personality
  • Strong work ethic and track record of high productivity, thriving in an high growth environment
  • Demonstrates excellent communication skills both written and oral.
  • Minimum of 5 years in a Warehouse or Distribution environment.
  • Minimum of 5 years in a Supervisory/Management role.
  • Data driven and use analytics to measure throughput, accuracy and cost efficiencies.
  • Hands on experience with warehouse automation.
  • Strong technical skills and ability to apply technology to improve efficiencies within the organization.
  • Bachelor’s degree or equivalent work experience.
  •   
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Senior Project Manager

Overview:

Dollar Shave Club (DSC) is looking for an energetic Senior Project Manager - a whiz to manage creative projects across internal agencies including Digital Product, Marketing, Engineering, PR, Product Development, Member Services and Content. This person will work closely with the CCO, VP of Design and all departments to prioritize and manage Design Projects and manage resourcing and timeline needs. This person will report to the Chief Creative Officer who oversees the Design and Digital Product department.

The Ideal Candidate:

You are a person who can see the long-term big picture as well as the tiny brush strokes it takes to get to the end goal. You will play a key role in developing internal processes and relationships across the varying departments as well as managing the Design team's projects and resourcing needs. Your super powers are transforming big goals into purposeful action and playing air traffic control across many tasks. We need you to power punch our objectives and transform them into manageable plans that align with future needs & projects. Your ability to strategically and productively make things happen on-time and in-scope comes naturally to you.

Responsibilities:

Steward all major design projects within the DSC Roadmap

  • Prioritization - Work closely with the CCO and VP of Design to manage key Design priorities with a short and long term view of projects that are immediately in the works (day-to-day work) and projects that are coming down the pipe
  • Internal Resource Management -  Manage the internal Design team's work flow, bandwidth, timelines, creating and managing new processes when needed
  • Facilitate Discussion  Facilitate a creative environment to explore possibilities and define key next steps and milestones to get to the larger picture project
  • Project Management - Partnering with required departments and resources to plan, manage, execute projects in accordance to set timelines and budgets.  Projects include digital products, marketing initiatives (emails, campaigns, social media), Content initiatives (blog) and physical product art (i.e. Boogie's product line launch)
  • Maintain and communicate the creative strategy, goals, initiatives, project status and risks  at required points
  • Identify key Design needs  and work to communicate resource needs and assist in future planning

Skills and Experience:

  • 5 to 7 years of direct work experience in project management, preferably in a creative department
  • Proven track record of sustained organization, flexibility and superior prioritization skills
  • Superb communication and interpersonal skills to coordinate workflow between the designers and all stakeholders
  • Experience working on digital products including website launches and digital campaigns
  • Ability to learn quickly, adapt to changing environments and structures, and able to create new processes and project documents when needed
  • Proven track record of calling out project red flags, manage and communicate risks. Aware of when to loop in required stakeholders for approvals at key milestones
  • Ability to recognize and capitalize on improvement opportunities and adapt to competing demands and shifting needs and responsibilities
  • Ability to maintain and communicate a clear understanding of the creative strategy, goals, initiatives and priorities
  • Proven track record to create, manage and update key project documents including project plans, budgets, timelines, processes and risk
  • History of coordinating project team and third-party vendors
  • Experience managing cross-functional teams
  • Experience working with Product Development is a plus but not required
  • Experience working with core software tools including Microsoft Office Suite, Google Documents, Google Drive, Dropbox, Microsoft Projects, Adobe Creative Suite, Trello, Basecamp and PowerPoint

To apply, send your resume and compelling introduction using the button below.

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Director of Accounting

Overview:

Dollar Shave Club (DSC) is looking for an amazing Director of Accounting. You will be a key member of the DSC Finance team, shaping our Accounting team and developing best practices, reports, and maintaining a system of internal controls that will ensure our company is safeguarded (aka nobody messes with our money).

The Ideal Candidate:

You are a proactive team player who values organization, collaboration, and results. You love the black and white of numbers, but you also think outside the box as you build a top-notch Accounting team and practices. You are equally excited about leading our team through an ERP system evolution from a basic to robust architecture as you are about producing financial statements and reports in accordance to GAAP. Even better, you can explain to the non-financial types what GAAP means.

Responsibilities:

Collaboration and Development

  • Leadership: Oversee the development of the day-day accounting operations in all processes and controls for the Accounting functional teams
  • Policies and Practices: Implement polices and practices to help the team and organization operate in a professional and controlled manner to ensure that transactions are recorded, documented, reviewed to support such policies
  • Best Practices: Build relationships with internal and external partners to incorporate best practices within the accounting team and across the company

Guidance to Compliance

  • Deliverables: Produce financial statements and efficiently prepare and publish financial reports for management and investors, in addition to managing the Company’s monthly closing process
  • Systems Architecture: Develop and maintain processes to assist the organization to scale
  • Internal Controls: Ensure and propose operational and design effectiveness of internal controls

Skills and Experience:

  • A “get it done” attitude and approach to the job
  • Strong work ethic and track record of high productivity, thriving in an high growth environment
  • Problem solving and critical thinking skills – you look for ways to make things better
  • Excellent track record for getting results and keeping things moving
  • At least 8 years of related work experience, gained through a combination of public accounting and private industry experience
  • 4 years of public accounting experience at a national firm
  • Certified Public Account, recommended
  • Experience executing and developing an ERP system
  • GAAP techniques and best practices required
  • Strong understanding of how to implement improvements in process and best practice in all things Accounting
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Administrative Assistant

Overview:

Dollar Shave Club (DSC) is looking for an amazing Administrative Assistant. You will be a key partner to our DSC leadership team, providing order where there is chaos and coordinating key tasks that keep our teams humming.

The Ideal Candidate:

You are a proactive team player who values organization, collaboration, and results. You enjoy solving problems, keeping track of people and processes, serving as an information hub for teams, and equipping leaders to effectively do their jobs. You tackle everything from arranging travel, meetings, and presentations to tracking reports, data and tasks. People love working with you because you are cool and compassionate and know how to get stuff done.

Responsibilities:

Planning and organizing

  • Scheduling: Plan important meetings and team/customer events, ensuring all aspects of planning, arranging, coordinating and implementing meetings and events is smooth
  • Key office processes: Own key office processes from answering phones, organizing workspace, filing expenses or onboarding new team members and constantly look for ways to make processes even better
  • Supplies: Ensure everyone has what they need to do their jobs well; managing the company’s assets and supplies as if they were your own

Managing and sharing information

  • Documentation: Manage and organize key departmental documentation, electronic files and reports
  • Communication: Make sure everyone knows what’s happening and what they need to do through executive updates, project meetings, minutes, shared knowledge repository and business correspondence
  • Information resource: Serve as the information resource for teams; someone has a question about how this place works, then you have the answers

Collaborating and problem solving

  • Coordination: Coordinate between departments to resolve day-to-day administrative and operational opportunities
  • Customer service: Partner with key stakeholders to provide a great experience for all DSC associates every day

Skills and Experience:

  • A “get it done” attitude and approach to the job
  • Customer focus and a cool, easy-going personality
  • Strong work ethic and track record of high productivity
  • 1-3 years of work experience in an administrative or service role
  • Problem solving and critical thinking skills – you look for ways to make things better
  • Strong written and verbal communication skills
  • Excellent track record for getting results and keeping things moving
  • Experience and proficiency with: MS Office, Mac OS, Google Apps, and other business applications
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Manager, Analytics - Member Services

Dollar Shave Club (DSC) is seeking a Analytics Manager for Member Services to join us in our mission to help men live smarter, more successful lives through our world-class grooming products, cutting-edge technology and innovative content.

Reporting to the Director of Member Services, you will play a key role in Dollar Shave Club’s long-term success by developing our long-term workforce and operations strategy. The Analytics Manager will be responsible for implementing reporting, team workflows, and growth strategies to effectively optimize service levels for an channel and multi-vendor operation. This may include managing service partners, resource scheduling, while delivering quality and performance reports for both internal and external teams.

DSC Member Services is the frontline of the DSC brand. Strong relationships with our members are our lifeblood, so candidates must be passionate about service, quality, and customer experience. We only want the best to join our team and enrich our culture.

Responsibilities:

  • Conduct insightful workforce analysis and present findings to recommend exceptional service levels and performance by program and teams. Identify optimal service levels across all Member Services channels.
  • Ensure workforce metrics such as hours of operation, interval hours, and schedules are aligned with volume of contacts and customer interactions. Provide executive level reports on workload trends & staffing requirements.
  • Analyze business data and growth projections to develop accurate forecasts to drive staffing and performance plans. Track trends and changes in the business and effectively adjust plans accordingly.
  • Support MS management as point of contact for service outsource partners, developing and maintaining positive relationships between partners and DSC.
  • Develop and maintains daily, weekly, monthly, etc. reporting and analysis on internal team and partners, including agent scorecards.
  • Drive partner performance improvement via vendor score carding and effective communication with partners on performance improvement opportunities.
  • Analyzes performance data to create trending models and make recommendations regarding new initiatives designed to improve business KPIs.
  • Occasional travel to conduct on-site visits and QBRs (Quarterly Business Reviews) with partners.

Must Have Characteristics:

  • Strong business acumen; analytical and quantitative combined with decision-making and problem-solving skills.
  • Excellent interpersonal, communication, and presentation skills; ability to work productively with all levels in an organization.
  • Ability to multitask and thrive in a fast-paced environment; identify shifting priorities and opportunities as business demands change.
  • Excellent organization, strong project management skills; proven ability to manage several projects and tasks at one time.

Required Skills & Experience:

  • 3+ years in a multi-site, customer service operation managing Workforce Management for large groups. Experience with Champion/Challenger models preferred.
  • Thorough knowledge of call-center forecasting and scheduling best practices, and proven track record of managing to service level objectives.
  • Data analytics background, experience with business intelligence tools. MySQL a plus.
  • Proven ability building forecasts, staffing plans, and performing cost analysis; effectively measures success and delivers results.
  • Proficiency using WFM software and Microsoft Excel. Solid working and technical knowledge of CRM platforms, business intelligence tools, and telecommunications systems.
  • Bachelor’s Degree.
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Web Developer

Overview

The Dollar Shave Club is seeking a talented, inventive and collaborative Web Developer to help us build, launch and maintain our new men’s content destination. As the lead developer for this business, you will work closely, “like peas in a pod”, with our Product Management and Design teams to bring this new, disruptive property to life.

The Ideal Candidate

The perfect candidate is a seminal team player. You bring a spirit of collaboration, deep web-development know-how, and a drive to launch ultra-polished web experiences to the table. You’ve built content sites from scratch using platforms like Wordpress but you’ve also built beautiful, head-turning front-end experiences using HTML5, CSS and Javascript. Responsive, mobile-first web design is something you’ve lived and breathed for the last 2-4 years.

Responsibilities:

  • Jointly create an online experience that people everywhere will be talking about.
  • Manage all aspects of development of the new site both on the Consumption and Publishing side
  • Continually optimize the site to increase readership, SEO, user engagement and retention
  • Develop and test for cross-browser, cross-platform, and cross-device compatibility
  • Serve as editorial team’s technical expert and help shape the editorial roadmap as appropriate
  • Interface with the larger Dollar Shave Club Engineering team to bring best practices to market

Skills and Experience:

  • 3 years of building responsive websites (preferably content sites) from scratch
  • Extensive experience developing SEO friendly sites
  • 5+ years of experience with HTML5/CSS/Javascript
  • 3+ years of Wordpress experience, including building custom themes, plugins and widgets
  • Relational database experience with DBs like MySQL and Amazon RDS
  • Understanding of the aspects of a sound restful API: AJAX/JSON/CORS
  • Contributions to open source initiatives
  • Deep familiarity with agile development and SCRUM methodologies
  • Deep familiarity with Github and overall git vcs in a team environment
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Instructional Designer

Overview

Dollar Shave Club (DSC) is seeking a bright, upbeat Instructional Designer to join us in our mission to help men live smarter, more successful lives through our world-class grooming products, cutting-edge technology, and engaging content.

As part of DSC Member Services, the ideal candidate will have a proven track record in designing, developing, managing, and supporting online courses.

Member Services is the frontline of the DSC brand. Strong relationships with our members is our lifeblood. As an Instructional Designer you’ll work collaboratively with the department’s education and training (EDU) team to build educational content that will empower our employees to deliver a signature brand experience across all customer interactions.

Responsibilities:

  • Achieve an expert understanding of Dollar Shave Club products, services, and philosophies.
  • Produce innovative, high-quality learning materials, utilizing a wide variety of multimedia modalities.
  • Transition existing offline training courses into a cloud-based Learning Management System (LMS) platform.

Must Have Characteristics:

  • Exceptional interpersonal, listening, and writing skills.
  • Self-motivated with the ability to work independently as well as collaboratively in team settings.
  • Organized with excellent attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.

Required Skills & Experience:

  • Minimum 2 years experience producing educational content (cosmetic, skin/spa, hair care and/or men’s grooming experience preferred).
  • Undergraduate Degree in Instructional Design, Education Technology, Education, Communication, or related field.
  • Strong proficiency in eLearning authoring tools (Captivate, Storyline, etc).
  • Basic video editing skills (Final Cut and/or Premier, Adobe After Effects etc).
  • An understanding of basic graphic design principles.
  • Experience with advanced Microsoft Word and PowerPoint formatting tools.
  • A solid understanding of LMS technology for deploying content.
  • Demonstrated project management skills; ability to meet deadlines and deliver high quality work.
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Technical Recruiter

Overview

Dollar Shave Club (DSC) is looking for a top-notch Technical Recruiter. You will partner with DSC’s Chief People Officer and Technical Team to source and recruit the best engineering talent to one of America’s hottest, most watched young companies.

The Ideal Candidate

You are a rising star in recruiting circles. You are relentless in your pursuit of great tech talent – you speak their lingo, you understand how they think, and they think you are cool enough to hang out with them. While you are good at finding the best in the business and assessing for cultural fit, you are even better at closing the deal! You love what you do and you recognize that you are on the front-line of brand ambassadorship for an incredible brand.

Responsibilities:

Learn the business and appreciate what makes DSC tick:

  • Business Knowledge: To represent DSC to the best candidates, you need to understand the vision, strategy and culture of the organization and the ins and outs of the business
  • Brand Ambassadorship: Our employment brand is key to attracting the best talent, and you will be one of our frontline brand ambassadors – sharing the DSC story and value proposition. Learn and understand our culture and be an ambassador of our values in the market
  • Quality & Excellence: Partner with all of our leaders (e.g. Marketing, User Experience, Creative and Member Service Teams) to ensure we recruit candidates who are committed to a quality and exceptional experience for our DSC members

Partner with our amazing Tech team to define the perfect role and talent profile:

  • Technology Knowledge and Ambassadorship: Promote our cutting-edge technology – one of the best platforms in the e-commerce world. You will understand and represent our technical roles and the technical skills necessary to join our incredible team
  • Job/Role Requirements: Understand the needs of the team and build a compelling job specification, behavioral based interviews, competency-based evaluations and candidate profiles to make sure you find the perfect match
  • Posting and Positioning: Ensure that our roles are positioned well in the marketplace and posted anywhere the best tech talent will find them

Get the best talent to join one of the hottest companies:

  • Community Engagement: Actively participate in professional networking groups, job fairs, and other recruiting events to diversify talent pool, with specific connections with local talent and with top tech schools
  • Sourcing and Recruiting: Lead DSC’s tech recruiting efforts, taking responsibility for candidate sourcing, screening, and presentation of the best candidates to the hiring manager. Develop and implement sourcing strategies to generate a pipeline of qualified candidates. Identify and introduce new, creative ideas for sourcing talent
  • Interviewing and Selection: Work with hiring managers and the People Team to coordinate interviews, ensure candidates have a positive experience through the process, and follow up
  • Closing: Craft the best mutually beneficial offer for both the business and the candidate and close the deal! Support salary preparation in collaboration with management and CPO

Make it a great experience at DSC:

  • Onboarding: Make sure that the team is ready to welcome newbies with open arms when they arrive
  • Continuous Improvement: Get feedback on the process, check in with our new team members at regular intervals, and make improvements to our recruiting and onboarding process so that it gets better every time

Skills and Experience:

  • A “get it done” attitude and dedication to excellence – doing what it takes to move the company forward
  • Curious and confident - knows the latest trends in technology and where to find the best techies in their field
  • Bachelors degree preferred and 5-7+ years of admirable experience as a tech recruiter (with specific experience with ruby, javascript, mobile hires and open source technology) – other recruiters are intimidated by your skills
  • An engaging, authentic and fun personality
  • A conversation and relationship builder with strong written and verbal communication skills
  • Exceptional organizational and multi-tasking skills

DSC offers great compensation and benefits for our awesome team members

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Senior Experience Designer

Overview

Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

The ideal candidate has:

  • A desire to work on experiences that encompass more than the web.
  • Experience designing for mobile & tablet.
  • The ability to communicate fresh ideas.

Responsibilities

  • Plan and conduct user research activities such as persona development and need-finding.
  • Conduct competitive audits and analysis.
  • Brainstorm innovative ideas.
  • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
  • Identify opportunities for improving the overall user experience.
  • Plan and conduct usability evaluations and usability tests.
  • Participate in user experience thought leadership within the company.

Requirements

  • Strong presentation and communication skills (both written and verbal) are required.
  • Must be able to estimate statements of work, and handle multiple projects concurrently.
  • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods.
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
  • Fluency in industry best practices with the ability to communicate decisions made
  • Proficiency in InDesign, Photoshop & Illustrator.
  • Proficiency at prototyping in code or using programs like Justinmind or Invision.
  • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
  • Outstanding portfolio of related work.

Education & Experience

  • Agency, consulting or In-house experience.
  • 4+yrs experience.
  • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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Experience Designer

Overview

Design and creativity guide all aspects of the brand and our daily operation. Our scope is ambitious and our needs are comprehensive. We are searching for exceptional creative UX designers to work across all consumer touch points: Web, apps, marketing, member services, physical products, packaging and distribution. You will also be key in shaping the internal tools that we use to manage our members.

The ideal candidate has:

  • A desire to work on experiences that encompass more than the web.
  • Experience designing for mobile & tablet.
  • The ability to communicate fresh ideas.

Responsibilities

  • Conduct user research activities such as persona development and needfinding.
  • Conduct competitive audits and analysis.
  • Brainstorm innovative ideas.
  • Create all project necessary documentation including ecosystems, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes.
  • Identify opportunities for improving the overall user experience.
  • Plan and conduct usability evaluations and usability tests.

Requirements

  • Strong presentation and communication skills (both written and verbal) are required.
  • Must be able to handle multiple projects concurrently.
  • Must be a self-starter who will bring original ideas and fresh approaches to each project they work on.
  • Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
  • Excellent understanding and knowledge of User Centered Design principles and methods.
  • Strong self-management skills as well as ability to work as a contributing member of a multi-disciplinary team
  • Fluency in industry best practices with the ability to communicate decisions made
  • Proficiency in InDesign, Photoshop & Illustrator.
  • Proficiency at prototyping in code or using programs like Justinmind or Invision.
  • Familiarity with software technologies such as HTML5, Flash, CSS, Javascript, etc.
  • Outstanding portfolio of related work.

Education & Experience

  • Agency, consulting or In-house experience.
  • 1+yrs experience.
  • Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction;Design Planning; Graphic Design; Communications.
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Product Manager - Android

Overview

We’re looking for a creative, smart and enthusiastic product manager to help build the Dollar Shave Club Android app and drive its growth through future iterations. Success in this role requires an ability to walk in the shoes of the user, an appreciation for UI and UX, and an understanding of overall business objectives. You will be an advocate for the user and also be an effective communicator between the engineering, design and product teams as we move toward launch.

Key Responsibilities

  • Bachelor’s degree or higher
  • 2-4 years of professional experience with 1+ years of consumer facing software product management experience.
  • A love for all things Android. You follow new developments on the Android platform; you download the hottest new apps for the platform. You think it’s the best OS on the planet.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Experience coordinating complex product development cycles and software development schedules. Broad technical breadth including familiarity with mobile technology, web services and back-end application infrastructure.

Preferred

  • Passion for digital media and the mobile space
  • Experience delivering consumer software products
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • History of teamwork and willingness to roll up one’s sleeves to get the job done
  • You’ve worked in a SCRUM/Agile environment
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Lead Software Engineer

Duties

  • Create, maintain, and lead the development of the company’s high-availability and scalability e-commerce platform.
  • Provide overall architecture guidance.
  • Architect and implement data models and information flow between system components.
  • Design and implement the subscription-billing platform. Design, develop and maintain high-volume in-house email marketing automation platform.
  • Architect, implement and manage a high-availability, secure and scalable server infrastructure.
  • Develop machine learning algorithms to analyze customer satisfaction and automate common tasks for efficient customer service.
  • Design and implement analytics frameworks to track key performance indicators.
  • Develop and manage the asynchronous event messaging system. Monitor the performance of applications and servers and make modifications as needed.
  • Organize deployment workflows to efficiently release new versions of applications.
  • Mentor developers and programmers in best practices and use of new technologies and frameworks.
  • Troubleshoot, diagnose, and triage issues involving the production system.
  • Communicate issues and status to project stakeholders.

Requirements

Master’s degree or equivalent in Computer Science, Computer and Information Systems, or a closely related field, plus one (1) year of software development/engineering, systems administration, or related experience.

Must have some experience performing high-scalability website development; developing and maintaining high-availability, secure and scalable server infrastructure; working with real-time web communications; conducting training in new technology and efficient tooling; and utilizing development tools and technologies including machine learning, Javascript, GIT, Webservices, and Resque.

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Member Services Associate

Overview

We’re looking for bright, upbeat customer service representatives to be the front-line of our brand ambassadorship. Strong relationships with our members is our lifeblood, so we only want the best.

Ideal candidates will have superb customer service and communication skills with the ability to compose emails and handle chat sessions courteously, gregariously and autonomously. We're growing at a rapid pace and need to service our awesome members around the clock, so candidates available for weekend shifts are highly encouraged to apply. The position will begin as a contract role, but could blossom into a full-time opportunity. Local applicants only please.

Key Responsibilities

  • Communicate directly with DSC members via email, chat, and phone, answering questions and solving issues.
  • Master DSC product, pricing, and technical information to effectively communicate with existing customers and site visitors.
  • Handle multiple chat and email sessions concurrently.
  • High comfort level providing phone support in a courteous and upbeat manner.
  • Maintain complete confidentiality with customer information.
  • Courteously diffuse difficult customer situations.
  • Complete non customer-facing tasks and/or projects to support Team Leads and Managers in the Member Services department.

Qualifications

  • The ideal candidate will identify opportunities to retain customers, communicating clearly and effectively while accurately inputting consumer data into CRM system.
  • Web proficiency in handling email, chat, inbound and outbound customer calls, efficiently navigating between multiple systems containing customer information.
  • Must be fluent in the English language including excellent spelling and grammar.
  • Experience in a Customer Service environment answering a high volume of inquiries via phone and/or email highly preferred..
  • Strong computer skills, proficient in Microsoft Office. Bachelor’s degree is a plus.

Must Have Characteristics

  • Understands the importance of customer experience and superb customer support.
  • Able to work independently with minimal supervision in a noisy, fast–paced, high-volume environment.
  • Attention to detail, critical thinking skills, and dependable follow through.
  • Reliable attendance and willingness to work long hours when needed.
  • Eager to learn and be a team player. No divas, no egos.
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Editorial Intern

Overview

Dollar Shave Club is looking for a hard-working, talented and motivated intern who has copy writing experience, a sharp wit, sense of humor and unique outlook on the world.

Key Responsibilities

  • Work directly with the content team to research, pitch and write stories for the DSC Blog

Qualifications

  • Impeccable writing and communication skills
  • Conceptual thinking and a sense of humor is key
  • Wordpress and Photoshop proficiency is a bonus
  • Candidates will need to be available 5 days a week
  • Must be able to multitask under tight deadlines
  • College degree preferred

For consideration, please submit resume, two writing samples, a cover letter and TWO ideas for the DSC blog using the button below.

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Shaver